francesca's

"I love the brand but they need to be careful with who they hire. I was looking for gift, I wasn’t in my better look, but one of the ladies working there look at me in a disrespectful way, that I didn’t even complete my sentence and left. It looks that she judged a book by the cover. It’s so funny how a person can behave so arrogant selling $15 clothes for a minimal wage. Don’t come to this place. The ladies in Champion Forest store are nicer with the customers"

"I generally shop online at Francesca’s so naturally I opted to have my clothing shipped here for the convenience and free shipping. What they don’t tell you is if you purchase online and use PayPal you can ONLY get store credit, no cash/debit return option. I returned part of my order upon pick up as they didn’t fit. The associate apparently didn’t know she couldn’t return to my debit card but she did and the transaction was completed no issues. But when I came to return the remainder of my online pickup as it didn’t fit as hoped, rather than returning the item and allowing me to purchase new, she placed the amount of my return to the new purchase I made and I paid the $8 difference. But again when I went home the new item was a bit too short so once again I went to return. But the store manager, Jana, wouldn’t allow it as my receipt only says “PayPal” without card numbers to return to. I explained that HER associates allowed me to make the return to my debit previously (which my PayPal draws from) but she said “sorry” with a cute little shrug. I showed her the return on my debit account but again, no luck. She only offered to return the $8 difference and would allow for an “exchange”. I asked if she would place the “exchange” on a store credit card and she said “No, but you can just come back when you have more time to shop”. I asked her where the policy was but again, cute shrug. However I did find the policy online when I was emailing corporate, I can respect that. But sad, the store manager didn’t even know where the policy was. Secondly, the policy does state the credit amount can be put on a merchandise card which cute shrugging Jana wouldn’t allow me to do. All of this said, best the store manager can reference the policy before just making up her own rules by not allowing me to just place the return onto store credit. I was able to go to another Francesca’s and complete my return without issue."

"Ms. Victoria was extremely helpful and kind. Definitely coming back for the great deals and her sweet spirit!"

"Bought an adorable outfit that shrunk even though I followed the laundry instructions. Jana helped me over the phone and in the store and made the entire experience very easy. Very grateful for her help and definitely returning."

"francesca's is one of my girl friends favorite place to shop for fun, cute clothes. It is usually one of the stops me take before going on a trip. She often finds a few cute outfits, pants, rompers, tops or an occasional hat. Then she will add a little bit of jewelry to tie it all together."