KFC

"I’m writing this review bc I had the most exceptional customer Service experience here. The man who serve me at the drive-through was Marcus. When I asked his name I heard Marcus, however, on the receipt it says Titus so I’m assuming I probably mixed their names up or got it wrong which is my bad. but either way, Marcus literally helped me find all in stuf I need and was super duper effecirnt"

"This is not about the food, but about a double billing refund that is taking so long to happen. I usually like to use cash in places like KFC, where I do not see them swipe my card but I bought more things than I initially planned and ended up using my card. Got the meal and receipt (always insist on getting your receipt), drove off but later discovered I was charged twice. I called and spoke with the cashier, she checked and confirmed she had double-charged me, took the necessary details for a refund. One month, one visit and several calls later, she is yet to give me the refund. I have now been able to speak to everyone but her, and although the people who picked up the calls confirmed that I am owed a refund, they say the cashier is the only one who has the authority to issue the refund. Such an inconvenience!!"

"Marcus is the man... when you pull up to the drive threw and get good service and food thats a double hitter for coming back."

"My wife and I wanted KFC for dinner. Therefore, we stopped at the highway S6 location. This is where we were greeted by Kathy who treated us with politeness. The service, atmosphere, music, cleanliness & kindness were at its best. By the way, the new chicken wings were better than good. I ordered 16 wings which equals 2 boxes."

"Ordered a pot pie on Saturday, July 2nd and THIS is what they gave us! A warped up crust where the filling was dry, rubbery and inedible!! HOW IN THE WORLD DO YOU SERVE SOMETHING LIKE THIS??!!! ARE YOU DOING ANYTHING FOR QUALITY CONTROL??!!! OUTRAGEOUS!! Couldn't eat when I got it home because it was just so dry! I called the customer service number and the agent named Jasmine sent us a voucher for a replacement pot pie. I had no way of sending these pictures to the corporate office, so I am putting here hoping someone sees them. I look forward to enjoying KFC again really soon, but at a different location. I also should mention that I had to wait a bit before they even came to the speaker to take the order and I noticed the car in front us was asked to wait on the side. If Colonel Sanders was here today, he would have been outright appalled!! I'm BEYOND APPALLED that they didn't even bother to check the quality of the product!! HOW DO YOU DO THAT??!!!"