Sun Auto Service

"The mechanics did an outstanding job in repairing the multiple issues I had with my car. However, once I went to pick up my car they wanted to charge me almost 35-40% more than the amount I approved through their online system, AutoServe 1. I got a bit frustrated, and told the counter clerk that the amount was not correct and that I needed to discuss it with their manager, so he just decided to raise his voice and point at me to tell me that I needed to calm down when I have barely said anything to him. Their manager said that the amount I approved was not correct just because the amount they had on their side was higher, and that it may have been because of an IT mistake. I explained to him that the mistake is an error of their organization and not mine; hence not my fault and that the estimate I approved was then a false estimate. After going back and forward he finally agreed to drop the cost to a more meet-in-the-middle cost. So in conclusion, if you take your car here expect great quality service from their technicians, but 100% DO NOT trust the cost estimate they send you through Auto Serve 1, especially if it is a high dollar repair with multiple line items. Just call them to discuss the cost estimate over the phone to verify its accuracy before you approve. Also, I guess stay calm so you don’t get yelled at to calm down."

"This is my favorite place for an oil change! Mostly because the wait time is exponentially shorter than all the other locations typically.... I guess due to the fact that it's not off a main road, or the stop and go rush hour cluster f$#k. But they usually have coupons avail and a conventional oil change can be done around $25 or less! And the guys here aren't pushy about everything you "need" or service they guilt you into, which i really appreciate. Thanks for being pleasant and not pushy, and always being fast with oil changes!"

"I went to this location for the first time about 10 days ago Before going, I called for availability. The gentleman on the phone was harsh, but no worries still went anyway. In the drop off process, my information was asked, and when I was asked for my home address, I said I would rather not give my home address. I was told I had to give my home address. I’m very uncomfortable, giving my home address no man only operated business. Should be asking women for their home address but I started to give them my address anyway. After realizing that I needed to get pricing first before I even give them my address because I’ve never been to Son automotive. I told guy behind the desk that I need pricing. The guy behind the desk response was to kick me out because I Didn’t give him my full home address. What kind of a business kicks women out because they want pricing and don’t give their address right away? In a time when women know we have to be safe. It’s sad that instead of being allowed to take charge and be safe we get kicked out of mail run businesses because we don’t give them what they want as fast as they want. I say women be aware of going to this location at the very least"

"Came to THIS Sun Auto many years, continuously. They are very good at what they do, and super fast and professional. My car was died at cypress Costco parking lot, and needs special towing service. Because I’ve been used this shop for many years, and I don’t know what to do, so I called this shop and asked for help. They arranged tow truck, get my car in, fixed the problem, and told me it was just battery issues, saved me A LOT of money and time. They are simply the best, and I will never go anywhere else as long as I am still live here. Thank you for the fabulous service!! ——— A loyal customer"

"Needed to get an inspection done and everywhere else was either unavailable or had a long wait. I was able to get in and get out with a passing inspection in under 15 minutes (granted it wasn’t a super busy time). Everyone there was very nice and prompt. Highly recommended. Will be coming back for my other vehicles."