Now Auto Care

"I usually take our vehicles in myself, but my wife (thinking she can trust these folks) took her Expedition in to have a check engine light ran. Matt charged her $210 + tax to run a code that Auto Zone (really anyone) will do for free. That’s pretty low down. Never using NowAuto again"

"I recently visited now auto care with the hope to get a routine oil change. When my car was brought in it was as expected service. I was sent pictures of issues and quoted for them. Nothing unusual I told the guys running desk that I would wait for a while on those bigger repairs and then let them finish the oil change. I sat in their waiting area for a little while longer before one of the techs comes and tells me there's an issue with the threads on my oil pan. The options they gave me was to put the plug back in and don't attempt an oil change or purchase a new oil pan. I tell them to plug it and I'll return the next day for a repair. The next day I return (I only came back because they did my previous oil and hoped they'd be willing to help in the interest of their reputation). after letting them look at it for a while I give in and tell them to just install a new oil pan. I leave to let them do the repair, but 30min after I leave they call me and tell me they fixed it without the use of a new pan. I was very excited thinking that all I would have to pay for was an oil change and maybe 30$ for a plug. I paid 180$ for what I feel is their brainstorming time just to put in a new plug and gasket. I admit there is no leak and my car runs fine but I felt a bit cheated after of the expirence."

"Sometimes when it rains it pours. My vehicle is about 11 years old and required almost $5k of work in a two month time span all around Thanksgiving and Christmas. Bruce Matt and the outstanding crew made the blow a little easier to stand. They’ve repaired my car it’s running like a champ, back to how it ran when I purchased it years ago - and I have no complaints whatsoever. Awesome Team."

"Brought car for an oil change and once over for the winter. Was told my rear main seal needed immediate replacement at a cost of $3500. They sent a video showing the issue, which I appreciate, but the commentary was filled with scare tactics of imminent failure. The video, however, showed minimal splatter and my oil level was fine. After saying I would consider it later, a 2nd employee called me to insist it be done today and that it would cause an engine fire or worse. When picking the car up, another employee doubled down on the fire claim even though it's synthetic oil that burns at 500⁰ or more and exhausts heat to about 400⁰ (engines even lower than that). When I said I hadn't noticed any leak, he tells me dirt kicks up on the road, absorbing the oil so I wouldn't see it. Well, in that case, how does the oil catch on fire? And why wouldn't the splash guard keep all that dirt out? I don't dispute I have a main seal leak but I don't appreciate the dire emergency approach. Tell me to watch my oil light, check the oil level and keep it filled, but have it addressed sooner rather than later. That I would respect. But telling me my car is going to catch fire while you point to another car on the lot that has the same problem with a major oil leak (what a coincidence!!) that you're also fixing today, reduces your credibility. Oh, and I priced out the work and it's more of a $1500-$2000 job. Had I been treated with respect with reasonable warnings, you would have had my business. But high pressure scare tactics have lost me as a customer. Very disappointing. Gives auto mechanics a bad rep."

"The team at Now Auto Care are the only ones I use to handle my vehicles which are used for business and home. I also recommend all to use them with confidence that they will get the job done right and stand behind their work. They all work together as a great team and have a “Never Give Up” mentality that keeps them at the top."