Walmart Auto Care Centers 6401 Northeast Loop 820, North Richland Hills, TX 76180

"The customer service was awesome. The only issue would be I had a hard time getting someone to answer the phones there. It took a while to get assistance over the phone"

"Staff not friendly this day.on paper indicates they ck ur tire pressure and top off fluid levels. They failed to ck tire pressure"

"Workers' capabilities are questionable. Had a tire changed and the lugnuts weren't all tightened, one loose enough to turn freehand. NOT COOL."

"Highly recommend NOT buying tires here and adding the warranty, no matter how good of a deal you think you’re getting, because getting service appointments scheduled and completed (and tire issues actually fixed) is all but impossible. Just getting someone to answer the phone to schedule is a pain, just spent 20 minutes on hold hoping someone would answer so I could schedule an appointment to have my tire patched for a second time, because the few times I’ve stopped there without an appointment it was clear they were going to make no effort to get my car in. After the store operator answered for the 5th time and said she’d page them again I finally told her not to worry about it. I was able to schedule my installation online but I guess that’s all that can be scheduled online, so if you’re not going to have enough people staffed to answer phones, at least make it possible to schedule another way."

"This was the 2nd time I’ve had an oil change at Walmart where my car has leaked oil. First time they replaced a stripped plug without telling me, manager replaced it next day. Fine. This time, the seal was broken and again, they failed to inform me. So the next day I returned and Ron told me it was dry down there and promised there was no leak. I told him straight to his face that I did not believe him for I crawled under my vehicle 10 minutes prior and took photos of the leak. I let him know I was not going to be happy if I had to return for a third time. Well, came in again this morning for it was sti with Ron and his manager Dennis. Given a manager was involved I felt assured this was handled. Here we are, later in the day and my car is still leaking. I crawl under and see the seal is broken and has a failed attempt to patch the leak with putty. (Photos included). Thankfully when I called in, Fred was here. I have dealt with Fred before and I truly believe he has his customers best interest at heart. He let me know this was unacceptable and the seal should have been replaced. Not only that but the last guy put a copper seal, not a rubber seal. This was a HUGE inconvenience"