O'Reilly Auto Parts

"Walked in and was completely ignored which is typical, but I had to put my item back due to a wait time I didn't expect, as I had food in the car with my dogs. Not their problem whatsoever. What is their problem is the very young, dark haired gentleman behind the counter who thought it would be an adorable move to look directly at me in my truck, laugh, and wave goodbye all cutesy like. He then had the audacity to laugh again when I called to confront him and lied by saying he was "pointing to his computer" He could've done much better with that lie. The customer service is average terrible here, but he took it to another extreme. Luckily Auto Zone is always nice. A bit more out of my way but they hire adults who know how to act at least."

"Walked in for a return and was ignored. Cashier (Mark) called customers from another line before me. Another customer had to tell him I was waiting and I was there first. I was in the line in front of his register. When he went to help me, he acted rude and like I was an inconvenience to him. After he returned my item he handed me my receipt and walked away not saying anything. Overall a terrible experience. I will go to other stores in the future."

"I usually like this store but today was a little different. I tried to get a part warrantied under my uncles account because thats where the part is warrantied under. Apparently my uncle has to be the one to handle he warranty. My issue is not with Oreilly policy as I understand thats how it is. My issue is with the young man, Kyle who felt the need to reprimand me for trying to warranty out a part under my uncles account. He threatened to report my uncle told me he "had a problem with me trying to use the account as an unauthorized person". I was not trying to get a freebie part or take advantage. I was simply trying to get the part swapped out. I havent experienced a rude and unprofessional person at this Oreillys until today. The person with me was ready to take his head off because of how rude he was. Kyle was rolling his eyes and at this point we just left to deescalate the issue. No need for violence and whatnot. I called customer service and Tammy explained the situation calmly and politely without attitude which is what Kyle needs to be taught. I will no longer be visiting this store and will drive the extra miles out of my way to avoid having a child yell at me about what he thinks about me trying to get a part warrantied. Good luck with Kyle. I have a feeling I wont be the only person he treats that way. If he was just having a bad day, I hope it gets better and meant no harm or wrong doing but I dont feel that experience was how that could have gone for someone who didnt understand the store policy."

"Really great store. Amazing help. Had everything I needed. Even got some parts shipped to the store. Should have my classic 88 vette and 95 f350 on the road again in no time. Thank you guys. Also thank you for the military discount. That means tons to my and all of my veteran brothers and sisters."