Starbucks

"I went there to buy three lattes for my friends, but upon checking, I realized they were only filled halfway. I was completely disappointed, and it has left me with no intention of returning. Don't waste your time and regret going there!"

"This Starbucks is lacking customer service and ensuring accuracy of orders, compared to any other stand alone location I’ve frequented. I had 3 separate orders and upon entering the store, the barista never asked my name while I stood waiting at the mobile order counter for approx. 7 minutes for 2 of my 3 drinks. It wasn’t until the young man asked for my name was I informed as to the status of my bakery items. Shortly thereafter, the young lady working the drive through recognized that one of my drinks was sitting at the drive through counter vs mobile pickup. When the barista finally finished my 3rd drink she just stood there looking like she didn’t know what to do next. She then proceeded to walk to the drive thru vs mobile pickup counter, until the young man told her the drink was mine. Happy to get my drink, I opened the lid to see it was filled with foam, which my order (see pics) clearly stated ’No’ Foam. I was so tired of waiting at this point that it wasn’t worth it to have her attempt to make another one. I’ve had other order issues at this location before but thought they were one offs. At this point it is clearly a training issue. Management at this location really needs to look at the low reviews and adjust the training accordingly to ensure accurate orders in a timely manner. Needless to say, l will never return to this location again. Make sure you check your order before you leave this location!"

"Location is convenient! Consistency is key!! Every time I come here I just hope my order is correct. Sometimes if it’s not busy, I can go back through and get them to correct it but on days when it’s busy you’re just hit. Very rarely is my order correct. And my order is not that complicated I do it through the app so it’s extremely precise and easy for them hopefully and without errors ordering over speaker. It’s just a cappuccino with white chocolate syrup but the thing is I’m not really a coffee drinker so I don’t like it super bitter and so I’ve had more times than not. I’ve had to throw it out because it was so bitter they just don’t pay attention or whoever maybe different baristas make it different But the sweetness is never the same. 30 min in line today just to throw it out. (Holiday business I’m suspecting but they are always short staffed. Management: do better"

"So I ordered a venti flat white with oat milk… and I got something completely different. Granted, I don’t care if it’s a different coffee because I love all types, but I’m not sure why I didn’t get the full venti size? My 6$ coffee should be the size I want- it’s as if they poured coffee in there and then took some out ? Definitely make sure you check what you’re getting from here before walking out"

"Love this Starbucks! Always great service and smiles from the baristas. Lots of seating inside and out. Ample parking that’s handicap accessible. Fresh bites available to include gluten free options. They also have a range of branded products to include cups and mugs. Starbucks coffee by the bag. Texas branded items too. Free wifi, comfortable seating so you can take work or studies on the road while you enjoy a bite and some coffee. Located adjacent to the HEB."