Pizza Hut

"I placed an online order at pizza hut at 11611 W Airport Blvd Meadows Place. January 14-2024 The order was picked up by my mom at 4:12pm. The pizzas were good but the dessert was burnt (cinammon sticks) I realized that at 6:40pm. At 7:00 pm I went to the pizza hut and I told the guy that he is in front of what happened. He tells me that he can make me another order. I told him no, and to just give me my money back. He tells me that he is going to call the manager because she has to do that. When the manager arrives, she tells me that as already been 4 hours she can't do another dessert and that she can't give me back the money either. In reality, only 3 hours had gone by. I asked her if she's joking? I proceed to tell her that I didn't have time to come earlier because I was at my house doing things with my children. I ask you: "Do you think that in that period of time the color of the burnt sugar will change? The manager continues to insist that she will not return money or make me another new order. Meanwhile, we keep arguing and she laughs at me in front of the customers. I tried to eat it but the bread was too hard and clustered. Manager is way too impolite and doesn’t have a good customer service."

"When you make a complaint you have to keep calling back and the manager tried to blame how I made the order online!!! Saying I'm being rude...I ordered a speciality pizza removed some of the meat and added some veggies and requested in the special instructions to be added on half of the pizza, because I got one of the deals. The regional manager said that I gave too many instructions and I'm the only person who has ordered that way and people usually create their own pizza...and I'm like then why do you have the special instructions? How am I supposed to know if I make "too many changes" it doesn't show on the screen? ...he then proceeded to call me rude! I don't want to even get into the issue that actually got me upset at this store. Store is a mess, staff is rude and disrespectful and have absolutely no regard to customer service!!!!! They're acting like they're giving free pizza! Why offer special instructions and options to remove some items when you will not??? That was a very narcissistic person that I spoke to!!!"

"They offer pizzas undercooked with raw veggies and cheese not melted. This was the second time I faced an issue. Do not order pizza from them, after calling 10 times they answered once and asked to get the pizza back and they will replace it…Never order from this location it’s waste of money.. the manager doesn’t even care."

"This is the worst Pizza Hut I’ve ever gone to. First time they messed up my order. But tonight I decide to give it one more try but oh boy was I wrong. The pizza was disgusting! I requested extra marinara sauce and they gave me little to none. I will be contacting corporate to get my money back but if you see this it’s your chance to go elsewhere and not get disappointed in the food quality they offer."