Dutch Bros Coffee

"Amazing customer service every single time Ancelmo is there! When I've had a stressful day and need my coffee fix he always knows how to make it better. I used to frequent Starbucks but service here is why I switched!"

"Here for work. Was thrilled to see they have a DB. The first day line moved slow and when I arrived at work realized my order was wrong. I decided to try again today. Pulled into line and waited. 5 cars in line. The line didn’t move and no one was out side taking orders as experienced in other DB. After the vehicle behind me backed out and left I decided to do the same and try the window. At the window there was no greeting and at that point they did send someone out to cars to take orders. Continued to wait The 2 staff in the building continued to make drinks and never acknowledged my presence a few feet away from them. When the employee taking orders came in from out side their disdain for their job appeared clearly on their face as they asked my order.Decided to go to Starbucks . Though just as busy the line moved quickly, I was greeted with a smile, and my order was correct. I understand this location opened within the last year but based on other reviews it doesn’t appear the service is getting any better. Hope you all find your groove soon."

"My boyfriend and I were kindly let into the line to merge in front of the car, however, after making our way to the window to get our drinks they were not ready and we could hear the workers talking amongst themselves about us. They spoke very rudely and loudly about us to each other that we were in the wrong for merging before having our order taken. The worst part was that instead of being professional and explaining their concern to us, the worker instead chose to say to his co worker, “I’m sure they heard us”. Very disrespectful and should definitely be fired with that unprofessional manner of theirs. Do better choosing who you hire Dutch bros!!"

"I recently visited Dutch Bros coffee shop and enjoyed a tasty lemon poppyseed muffin top paired with their coffee, which was quite good. However, the experience was marred by long lines and slow service. At the window, confusion arose due to a note about keeping window closed because of bees, making it unclear whether to stay, go, or drive up. Despite the pleasant flavors, the service and communication regarding the bee situation need improvement. Download the app! We got 2 dollars off."

"If you get down(which I did), there's only one window. Cashier with the colored hair was nice, but it just so happened that my drink was ready when a couple was placing an order for their entire family. I don't know how long my drink sat there but when I got it, it was sweating. It took a total of 10 minutes to get my drink after I placed my order(total wait time was about 15-20 mins). I don't think that was too bad, but who knows how much faster it could've been. I don't know if they'd consider closing the tyler entrance and have everyone come in through Harrison just to avoid the pile up on the side of the street blocking Whataburger, but that's just a thought.(the blocking was why I got down) Either way, next time, I'll try drive thru and see if it's faster. *Update* So I tried drive thru, and it was about the same 20-minute wait time. It was moving along. Today, I tried it for a 2nd time right at about 9 am. The line wasn't long at all, BUT the order taker was rather slow compared to last time. She was standing in the same spot waiting for cars to get to her. I don't know if that's what she was instructed or if it was just her not wanting to move. So the total wait time was about 15 minutes. I really do think that had she walked a few more feet to get orders, it would've shaved some time off. Either way, she was nice, and my drink was ready for me when I got to the window."