Popeyes Louisiana Kitchen 224 University Avenue, Lubbock, TX 79415

"Completely messed up our order and they won’t answer the phone or offer to fix. It will be contacting corporate on Monday. This is happened this has happened my last four visits store manager has no idea how to manage employees employees have no idea how to read orders and they charged me the wrong price contemplating filing a small claims case."

"This location went downhill real fast!! I used to eat here once or twice a week, and everything was fine. In the last 4-6 weeks, the quality of the food has significantly declined. The chicken is now greasy, fatty, and tastes like it was sitting under a heat lamp for hours. The red beans & rice taste sour. They charge you extra to get a biscuit with a combo. I no longer recognize any staff members. I used to wait in a line that stretched out to University. Now, there might be one or two other cars on the lot. Yesterday was my last time to eat there after years of being a regular customer. $12 for a combo with nasty food is ridiculous."

"I just left there after waiting for over 15min for a single side of Mac and cheese. Both doors were locked and nobody came to the doors even though I was knocking hard enough to be heard. We drove off after numerous attempts to call the number listed on Google and got absolutely no answer. We decided to take the loss and go home to eat our chicken sandwich meals. Only to get home and these were the worst two chicken sandwiches I've ever seen. The buns seemed like they were over a month old and the chicken was way over cooked and dry as a desert. The damn dog didn't even want to eat them. I will never go back to this location ever again and I'd rather drive clear across town if I want Popeyes. I do not recommend this location. This is not the first time they have forgot something from our order. Whoever the cook was tonight on January 27, 2024 at 8pm they should have their vision checked cause they must of been blind to send out food like that."

"I enjoyed the Signature hot wings and ghost pepper wings. The first two wings tasted great, but starting from the next wing, it became too oily, and I didn't feel like eating more."