AutoNation Chevrolet West Amarillo Service Center

"On 02/06/2024 I took my truck back for an oil leak. Everything was alright it was only residual oil. Thanks to Ann for the help. Still give them 100% satisfaction for taking care of it and treating me right Val"

"I needed a repair on my vehicle and despite their service being full for the day, Nathan at Auto Nation worked me in and got my vehicle repaired the same day. Nathan and Auto Nation provided excellent customer service."

"took awhile for the part needed to come in, but when it finally did.. the service department did a great job in a timely manner. my car runs great, and it was shiny clean when I picked it up"

"My experience was very unsatisfying with the regards that my vehicle at this point is stil not complete. It only took 2 hours to find the problem but 17 days later my car hasn't been repaired. I was told they were waiting on a part and it was tracked down to arrive the following morning. I waited 2 days and then contacted Chevrolet I could not reach anyone. I went to the Chevrolet service department and was advised the part didn't come in it was on backorder. Which could take 2 days or 2 months. My vehicle was released to me with the regards of returning when the part arrives . Everything was paid in full but my vehicle is in the same condition . The agents were very unsatisfying and dishonesty on behalf on my behalf at the Chevrolet house because I was told they had the part. Thank You Sincerely. Ps I'm still waiting on the completion of my vehicle"

"Because it was raining the Service Dept. had to let the belly dry off on my vehicle to evaluate my fluid leak. In so doing they forgot about me after they sent a video of the mechanic looking underneath and explaining they were not sure as yet. Around quitting time my Service Rep called to tell me the price on a water pump and that my car would need to be done on Saturday. I expressed disbelief as the car had been in shop for 10 hours. The Rep did agree I was being bumped that I should get a 10% discount and told me the name of the weekend manager. On Saturday at mid-morning the Rep I contacted on the phone said I would need to wait until after the weekend. I asked for the weekend manager. After being on hold for a while that seemed to make a difference and I was told I would get the car that day. They called me right after lunch and I paid the invoice. No indication of any 10% discount on the invoice. I got above average service I would expect from a GM dealership but I wasn't recognized as a returning customer."