Sonic Drive-In

"worst ever. I ordered two drinks online just to check in and wait 15 minutes for my drinks. Then to top it all off, we get our drinks and we drive off. I take a huge drink because I was looking forward to my Dr. Pepper and guess what - both were wrong!! I realize that I could have checked before we left but after sitting there for 15 minutes already, we were upset and nobody else was there so you would think they would have gotten it right. Never again."

"This is by far the friendliest Sonic I've ever been to. The guy taking the order was super polite. Another employee noticed my dog in the truck at the drive through and offered a pup cup. Both could not have been friendlier. Order was perfectly prepared. Perfect experience on New Years Eve. Thank you to a great team."

"This was the WORST experience with a Sonic ever. Ordered numerous burgers (on app which is self explanatory) and they were all done wrong. Called store following day to speak to manager to talk to cook (maybe was training) and find out who the GM was of this store since it was not a burger, it was 6. Could you imagine my surprise to find out that the GM, Oscar, was the one that cooked it?! Left my number for Oscar to call back and he chose not to. Apology was all that was sufficient. Didn't want my money back yet this store does not understand or comprehend customer service. I grew up in a small town and this GM can either make or break having a Sonic there. This store has been open since 2014 and with this store's leadership, how long will it stay open?!? Dairy Queen will get my business when I drive thru Idalou again. Only positive was the young man that brought the food out. That was his raising and not training."

"My wife and daughters have stopped by here many times in the past. They’ve always had good things to say and been very pleased with the service and quality of drinks and snacks. Today I went through the drive through for a couple burger meals. Everything was good and they did just as asked and didn’t put onions on the burgers. They didn’t add jalapeños on it, but that was the only thing that wasn’t perfect about the order and hospitality of the employees. I can live with that and see why my better half says this location is GTG."

"Ordered a bacon cheese burger and they forget the bacon!!had an oreo blast . and didnt get it with order before i could ask kid closes window and turns around never repeated order.also ordered a strawberey limeade no ice and all i could get was chunks of cherries. As if the staff messed up starting making a cherry limeade and dumped it and started making a strawberry one on same cup and mixture of cherries.order here alot and last few months.. This place has gone down in quality and customer service. Second time in a row my orders are wrong. And i use the app to order. Total lack of workmanship .so let s see what "owner says on my post ..since response to all post like mine is pretty much saying take it up to franchise Take responsibility for your business and fix your management.alot of the 1 star post are recent. Some months or less mainly.. your response will show how much you care for your customers."