Sundown Pools, Pool Repair and Pool Service

"We had a leak in our pool liner about a month ago. Roger and Richard came out, detected the leak with the sonar equipment and patched the leak. Roger was very pleasant and even let me hear how the leak is detected, showed me where the leak was an where they usually occur. I've called them back a few other times just to ask questions because Roger was so knowledgeable. We seemed to be losing water and I was able to locate a NEW leak and have him come back to repair this one. Roger made time for me today and we chatted as he repaired the leak. HI see some of these bad reviews and it is hard to find good people however, he has shared how difficult it's been with staffing this season. Roger knows what he's doing and he truly is a very kind soul. I appreciate him and Beth (office staff). It's hard to find good people to do honest work and Roger is one of a kind fantastic!"

"Today Sundown pools,Roger and his crew came within the time slot that Roger had given us the day before. The crew was to install a gas line for the heater and also they installed the filter to work alongside the heater. First of all, it was really warm, 85’ easy. A trench was dug , line installed everything went perfectly. Everyone was professional, pleasant, hardworking and just super!! Let me backtrack also. Miguel and his crew came on April 7, the pool was literally coming off the truck and they were at it, digging and leveling off a gaping hole left by our demolished pool. Again , an 80’+ day. Again, an awesome crew who did an awesome job putting up our fantastic 15x30 new pool. Miguel was our first experience with Sundown pools. He had come over to survey the job and told us exactly what to expect. Roger was a good guy. Miguel was top notch. When I spoke with the gal at the office initially, she was awesome!! They are all just fantastic and my husband and I couldn’t be more pleased. I will definitely be calling for help closing the pool and I will recommend them to everyone!!"

"Sundown crew showed up on time and where there was no pool before now stands a beautiful pool being filled with water just 3 hours later. They were very polite and answered all our questions and gave great advise of maintenance and upkeep that we continue with still today."

"Terrible company. I paid them to repair a leak in my pool liner. They were supposed to arrive at pm and called to tell me they wouldn't be in the area then and needed to do the work sooner, and I didn't need to be there. They called and said it was done and I gave them my credit card to pay $125.00. When I got home, there was a piece of patch glued haphazardly in the pool and it was still leaking. I tried getting them to come back and they broke my appointments twice. After they called to cancel a third time i requested a refund because the leak wasn't fixed and they wouldn't refund my money. I ended up hiring another company to fix my pool liner. Sundown Pools does not care about customer satisfaction and I recommend you don't call them unless you want to give your money away and not get any service at all for it. Pitiful customer service!"

"Great, prompt service! We needed our pool liner replaced and Sundown scheduled our appointment and arrived on time. They were very helpful on the phone figuring out what needed to be done. The quote they gave me was very reasonable. They found a hole in the aluminum and were even able to repair it on the spot. They worked quickly and did a great job. We are looking forward to enjoying our pool again."