M. A. Jackson Co.

"This is the most awful business that my mom who is 82 years old has EVER dealt with. For months she has been trying to get her bathtub replaced. Nothing but a mess. Workers DO NOT show up at scheduled appointments. Can’t even get anyone to answer on the business phone number. I would not recommend anyone using this company! Mr. Jackson has received several thousand dollars and now her bathroom has been nothing but a mess for months. She can’t even use it! Every missed appointment has been documented and lots of pictures of this mess!"

"Approximately five years ago I had this company customize my back porch to be enclosed, consisting of screen and tinted vinyl windows. I was told this particular vinyl was highly resistant to high winds and heavy rains (storms). However, on numerous occasions, high winds blew in several of the vinyl window panels. Saturating my patio furniture. I requested to have the vinyl replaced with a more durable product. However, that request was never granted. Although, the product has a lifetime warranty the replacement service has been nothing more than unacceptable, because they never addressed the issue, and only patched up a few of the windows. On one occasion clear vinyl was used that did not match the original tinted panels. So, I have that to look at now. I had to use clear tape to mend and prevent wind and rain from coming in. You can imagine what that looks like. This has been going on for almost five (5) years now and I still have this issue and unsightly vinyl windows with tape attempting to hold the weather out, but to no avail. I requested numerous times to have this issue corrected, but all I get is excuses and very limited support. After 5 years, of disingenuous service and warranty. I decided to try and buy a better product and replace all panels myself. In my opinion, it’s hard to find integrity with moral values anymore."

"When we met to review the scope of job to enclose our porch (replace screening with windows and doors and install flooring) excuse for delay was supplier issue’s getting glass. Understandable to a point, but poor communication and we had to chase down answers. Work was subpar and over priced. VP Flooring (which we had to purchase ourselves and is of good quality) is coming up in places after less than a year. Caulking is done so poorly that it is in blobs and in some places we had to fix ourselves. All fixed glass window panes leak. Been contacting Jackson to ask for repairs to be done for over 6 months and when we do reach someone we are told we are on the list for repairs they’ll contact us, but this has been going on for 6 months, we know they aren’t going to fix anything. Not worth the premium price or aggravation."

"In Nov 2021 M.A. Jackson began a patio screen enclosure project for us. After completing the project in Nov 2021 and being paid in full I noticed defects. Water began pouring into the interior of a bedroom window near where a gutter was attached each time it rained. It took M.A. Jackson numerous service calls to stop the leak. M.A. Jackson had to pull siding off the home to correct the problem, damaging the siding in the process and leaving Tyvek wrap exposed. Today we noticed a leak in roof. We were told they were trying to find a siding color match to replace broken siding. We asked they try to color match with paint if they could not find the correct color. It has been 6 months since project was completed and we are still waiting for final defects to be corrected. This is our main concern. Meanwhile there were numerous problems with caulking of seems. We have been more than patient waiting for repairs! I decided to hire M.A.Jackson based on good reviews. We are not please at all and would not recommend this company. We'd like our siding replaced and new leak fixed."

"This review is a bit late, but I felt I needed to write something. We had a sunroom added to the back of our house a few months ago. They did a great job overall and even though we had some issues with water coming under the door when it rained after the job was done, those issues were addressed and we are very pleased with Mr. Jackson's work. He even recommended someone to paint our cement floors and we LOVE it!! Mr. Jackson and his crew are great guys and I would definitely recommend him."