Flossmoor Animal Hospital 19581 Governors Highway, Flossmoor, IL 60422

"During a recent boarding my dog experienced some health issues. He started symptoms on a Friday and we were not informed until Monday and he was given no other treatment until Monday other than changing his diet which he apparently wasn't eating. He went several days without eating and with violent diarrhea and they could not tell me when he actually stopped eating because kennel staff did not take accurate notes. He was 13 and had some known health issues but was fine when we dropped him off 3 days prior. I am more upset that we were not informed until it was way beyond control. We had family retrieve him early and care for him at home as we changed flights. We ended up having to have him euthanized with an at home service. To this date no one at Flossmoor has reached out to see how he was, and I keep getting post cards and emails regarding his senior care exam which he was supposed to have while kenneled. We always paid for extra pampering and at this point I'm positive that he didn't receive those services otherwise more would have been done for him. Also, I was informed they do not have anyone staffed from 7pm - 7am. Dogs are left kenneled/hospitalized alone in the building for 12 hours every night. Hence why we had him pulled by family immediately. If I wanted that kind of neglect I would have left my dog at home alone. We had been clients for 13 years. Never again."

"Flossmoor Animal Hospital took excellent care of my elderly cat who recently passed away. I now have adopted another cat and I would not take her any place else. The staff is so kind and the care provided is the best!! Highly recommend Flossmoor Animal Hospital."

"The veterinarians and staff members as well as groomers are so very professional friendly courteous helpful and very caring. They answer all your questions and concerns. I take my three fur babies at this facility and they receive the utmost care and attention at Flossmoor. Thank you"

"Nicest staff and veterinarian! I was having an emergency with my newly adopted dog with blood in his stool. I had called 5 other vets near me and no one could get us in within 2-6 weeks. I called crying because I was so worried about my pup not getting the care he needs. I talked to Debra, she calmed me down and told me what to feed him and got him in the next day. She reassured me of what’s normal when a dog is transitioning to a new home. I am so glad I found a vet I can trust!"

"I’ve been bringing my dog here since I adopted him 5 years ago and have to say it has gotten worse every year. We are moving out of state in a few weeks and I decided with his vet’s recommendation to have his eye removed due to glaucoma. There were no instructions given for pre-op other than no food after 8 pm. I currently live over an hour away and still decided to go here for the surgery because he is known here. I picked him up and there was no post-op care given either other than give him his medication every 12 hours. 2 days post op, his eye was bleeding severely and draining. I called and they asked if I could be there within the hour but that wasn’t possible because we live further than an hour away. I made an appointment for 3:30 and still went down to the office to see if they could get him in earlier and I had my own doc appt that day at 1:30. They called when I was 5 min away and said the doc wanted to push my appointment to 4:30 because she had another patient. I expressed my concerns and they did not care. I walked in to ask if someone could help me clean his face because I didn’t know what to do with all the blood and mucus everywhere until he was seen. No one came out to at least give instruction but the front desk was nice enough to give me some towels and told me where the bathroom was. I cleaned up his face and we left and stayed in the area until it was time for him to be seen. Doc didn’t even examine him, she just looked at him from her seat and told me everything was normal but apologized about the miscommunication with the front desk and making me commute. It’s currently Sunday, 4 days post op and his eye is so swollen it looks like there is a golf ball inside. They are closed today, I called and requested their after hours line to have her call in a prescription for antibiotic and was told that wasn’t possible today. I left it alone and emailed the request. It’s currently midnight and his eye started bleeding from the area that is swollen where no surgery was done. I called emergency vet near me and was told that if he needs an eye specialist there is nothing that can be done until morning and to be checked in before seeing a doc for general assistance the fee was $249. After just paying for a $1500 surgery while in the process of moving out of state they have put me in a very difficult situation, emotionally and financially. DO YOUR RESEARCH BEFORE TRUSTING PEOPLE THAT DONT CARE ABOUT THE WELL BEING OF YOUR PET."