REGIONAL federal credit union

"Public information online is rarely updated to reflect closings, no free atm for members, frequently crediting my account erroneously for a credit card company I do not use or mistakenly crediting my account thinking I am another member. Plus, they have no bank envelopes. Lastly, screaming your account number over the intercom in drive up is a security breach which is how drive-up associates request access to your account."

"We refinanced our truck through them. Their customer service is horrible. First all the information they gave us to manage the loan online did not work. .Then they told us we could not do anything online because we did not have a checking account through them. They offered a skip a payment for the holidays. Held onto the form.i sent back for over two weeks before they told us we would have to send a check for the fee even though the loan comes out of our account as an auto pay. Then they held onto the check I sent and not only did they cash the fee check but also.took the loan payment when it was skipped. I got nothing but stupid excuses when I called to ask why. I would never use them again. My experience was at the Valpo.branch."

"They don't help you anymore as they used to no ATMs they don't even answer your questions It used to be a nice friendly bank but not anymore the tellers aren't all friendly I'm hard of hearing and I miss Margaret she was great even the new manager she doesn't seem to help me anymore it doesn't have time shame is"

"I went for a job interview after being called 3 times by recruiter. I spent hour and half with some woman . She told me they was not looking for someone with a lot of teller experience because of previous bad habits they may have. After waiting weeks to hear from recruiter as I was told I would. I finally was able to reach the recruiter. I was told they was looking for someone with strong teller experiences"

"First of all, I wish I could give this place half a star... I used to work here and banked here for over 5 years. Not long but I liked them so I stayed. I did close my account out. The employees here after I quit would just come and go so often I got so tired of it. I did try, in a moment of desperation, to reopen my account with them and I was able to talk to Dana. Dana is an awesome employee there and I have nothing but great things to say about Dana. However, Kayla is absolutely horrible!! Just terrible. I was there to speak with Dana but she wasn't there. I should have left when I saw she wasn't there. I ended up with Kayla. She was unknowledgeable and short with me and my husband. She is the main reason I decided to bank with Member Source. Which by far is a way better credit union if you ask me. Just check the reviews. Kayla is not the person you should go to if you're new and want to open your account there at Regional. I don't understand why she even has that power to open accounts. She should stay in the back and never have any dealings with members at all. Her attitude almost made me snap but I kept it together because I have other business to take care of. Kayla at Regional is an absolute joke and a very Horrible employee. It would be a great day to see her gone. I'm not worried because they don't keep employees longer than a few years. I absolutely hate that I can't get back the 8 minutes I wasted talking to Kayla. Sorry not sorry. If you're new and looking for a great credit union with professional staff I would suggest Member Source Credit Union. Shame on you Kayla. Such a shame... That is all."