Schererville Family YMCA

"I began membership with the Omni and then it was converted over to the YMCA. Since then it has been a very stressful experience. The gym is always full of unsupervised children. The majority of the workout equipment is broken. My husband loved the boxing equipment and steel weights, all which have been removed gradually since the YMCA merger. The equipment that is operable is usually taken with items (not a person) and when reported to staff, there is nothing done because they are unsure of who the items belong to. You’re truly not able to come in and work out and leave anymore, there is always an issue. When reported to management, all we get is excuses no resolution. After months of this my husband requested to cancel our membership. Now we’re being told that we have to pay for future months before the cancellation is completed. I do not suggest this facility to anyone. Find a place where you are able to use it’s services peacefully."

"Better to go as early as possible otherwise it is extremely busy and crowded. The pools are warm. There is a good selection of activities and classes. Some equipment is worn and I regularly see garbage like wrappers and bottles that have sat for days without being picked up."

"I was already on the verge of canceling my membership within a month. The constant crowd and the filthy men's locker room bathrooms were off putting. The frustration peaked this morning when, in a rush to work out, so I can start my work day. Staff insisted on a profile picture. Which I get, it’s part of their job! Moving to a different desk added annoyance, and the staff's questions about the scanner and IDs felt like an unnecessary interrogation. The overall customer service made the gym unwelcoming, confirming my decision not to return."

"Overall the gym isn’t bad. What is bad, is the attitudes of the older man and women in the front on this day today 12/20. Completely disrespectful and lack any form of customer service. All because we didn’t have a picture on file when we scanned. They kept moving us from computer to computer and from the front to the back, demanding we “go there” “go here.” Some people have to work and have limited time to be at the gym let alone wait for them to get it together to take a simple picture. Pictures became a whole interrogation as if it isn’t us who’s paying monthly for my membership. He asked where did we sign up like he doesn’t have a whole system right in front of him. We were asked for ID’s and when we said we didn’t bring them in with us, the older man would shake his head. Very uninviting, uncomfortable and rude. We’ll look for better gym options"

"As a nationwide member, it was awesome to be able to use their pool, sauna, steam room and hot tub while I traveled to the area. The staff is very nice. The dressing room is spacious. The cleaning crew is visible. Tons of filtered water fountains to refill my water bottle. It’s a shame that with the lifeguard shortage both pools aren’t usually ope together all day."