Hendricks Regional Health ENT

"My grandson was seen there today for a reported hearing loss by his school. The appt was set up to test his hearing. He wasn’t able to be tested due to wax buildup preventing an accurate result. No attempt was made by this office to relieve the buildup & then retest although their ‘Ear’ professionals do this procedure. He would only be set up for another appointment. I immediately went to the Avon Immediate Care who corrected the problem in 15-20 minutes. Very disappointed in the service that wasn’t provided at Avon HC ENT"

"I have been to several appointments here and my experience is pleasant, mixed with highly knowledgable professional service! I see Dr. Brendan Kluszynski, and he is one of my favorite doctors, of all time. He is intelligent, knowledgable, and a good listener. He takes time to answer my questions because I admit, I knew nothing about sinus and allergy problems until after seeing him. He's helped me manage my allergy symptoms and I have faith that I will continue to make progress. The RN's are kind and make you feel comfortable. I have a lot of medical trauma so when they don't make your PTSD worse, they are winning. I highly recommend them for any ENT issues you have because I love them hands down!"

"I had a septoplasty with turbinate reduction with Dr. Brendan Kluszynski a month ago. I will say that my experience from my initial appointment, the surgery, and my final follow-up appointment have all been exceptional. I had a very hard time breathing through my nose due to a deviated septum and hypertrophied inferior turbinates. Dr. Kluszynski has been caring and professional each time I met with him and I could tell he really wanted to help me be able to clear my nasal obstruction. I also wanted to say thank you to his nurse Cyndi for being in communication with me about scheduling appointments and testing dates. Overall, I would absolutely recommend that someone come and see these people, thank you again and God bless!"

"The audiologist is great! The office was clean both visits. That’s it for positives. Unfortunately, the front and back office staff have been extremely slow and aloof while transitioning into Hendricks. It’s seemingly impossible to reach them by phone, even during office hours. My visit with Dr. Parsons landed me with more questions than answers, and my medications were never sent over to my pharmacy (tried following up by phone, but that was a dead end, again). I chose this office based on positive reviews prior to their move. My experience was more uncomfortable and awkward than beneficial, and I ended up requesting my records from the hospital just to have some clue about my visit—nothing, beyond the audiology results, was communicated to me! I’m on the hunt for a new ENT, and I’ll be more cautious this time."

"Although the actual appointment wasn't terrible, I'll be it somewhat short considering my daughter was a new patient. The big issue came when I forgot a bill that I owed them. They turned it over to a ruthless, awful collection agency known as General Credit Services, Inc. They started harassing me instantly with rude, unprofessional communications starting with things like "Frankly we cannot understand why you have not resolved your account with us." Like I said, the office wasn't bad, but I question any business that works with people as a-moral as General Credit Services."