MinuteClinic at CVS

"Worthless Minute Clinic. GO ELSEWHERE!"

"I made an appointment online to get a COVID shot and flu shot on October 9th, 2021. I arrived on time, and receptionist told me they would give me a high-dose flu shot. I told her I just wanted the standard dose flu shot. The receptionist then talked to the nurse-practitioner, who refused to give me either, and told me to leave. I left, and then received a bill for $61.46 for the visit with the nurse practitioner. I called the billing department in January and explained to the representative that I never saw the nurse-practitioner and never received any service. The rep agreed I shouldn't have to pay anything and said she would take care of it. However, I received another bill for the same amount in February, so called the billing department again, spoke to another rep named Diane, who agreed I shouldn't have to pay this, said she would take care of this, and that a billing department manager would call me. No one called me, and 5 months later I received another bill for $61.46 I called the billing department again, spoke to a rep named Linda, and again she said I shouldn't have to pay this, she would take care of it, and a billing manager would call me in a couple days. No one called me, and this month I received a letter from a collection agency for this same bill. I called MinuteClinic billing again, spoke to another rep, who again agreed I shouldn't have to pay this, and transferred me to Jim, who said he would take care of this, but suggested I call back in 2 weeks to make sure I no longer owe anything. I am extremely frustrated by the total lack of service I received and the inability of this company to remove an unfair charge, and even send it to collections after I have called multiple times. Each time, I was told the charge would be removed, but, after 8 months of calling, it not only has not been removed, it was sent to collections! I have no intention of ever going back to MinuteClinic for any reason."

"Have used this location for a few various reasons. Wait times were never too long and PA or nurse was always thorough, almost scripted. No true issues in a year. Persons working the office could have been a little warmer but with medical issues I prefer skilled and focused over warm and friendly."

"Visited Sunday, Nov 26th at 5:25 pm. Nurse would not see me because they close at 5:30 pm. I have Blue Cross Blue Shield PPO insurance."

"Great experience, fantastic nurse practitioner and truly convinient. I was seen by the NP, diagnoses and had my prescription in hand in less than 15 minutes."