Avadian Credit Union

"I’ve been here for 6 years and it just has progressively gotten worse. They never answer the phone. There’s always a problem. I sit on hold when they finally do answer. I sat on hold for 57 minutes the other day. I called 11 times today and finally got through to immediately sit on hold. Do not come to this bank unless you want to rip your hair out with frustration."

"Not going back to this location. First time to this location. I had two checks totaling 200.00. All I needed to do was deposit. It was early in the afternoon. No drive through was open. Okay, I will go in. My two checks were deposit only. I had the account number listed in the checks. The teller was not friendly. She insisted I fill out a deposit slip. Ok, will do. I handed her the two checks and filled out slip. She said she needed ID. Ok, handed her my license. She then asked me for my account number. I don’t have it memorized. I said hang on and I will look it up. She questioned why I did not know it if I had just written it down. I apologized and said I don’t have a very good memory. I looked in purse and gave it to her even though she had my ID, deposit slip and the account number was on both checks. She then stated that my birthdate was not listed in their computer system. Ok, I am not sure what I could do with that. I have been a member for 27 years and to my knowledge you guys have not allowed me access to your internal computer account system. I simply shrugged at her internally wondering why she did not just enter my birthday and correct it now. I was the only customer in the place. I have never experienced so much drama over a 200 deposit only. I will stick to other locations from now on."

"I was so happy with the service I received here I was happy dancing in the drive thu lane! When I first arrived I was skeptical because I just left Wells Fargo and received nice customer service it was slightly(ever so slightly) above average; every experience I had here was not. I have no idea who was at the window, but she definitely deserves a raise and I truly believe that with the level of service I received you Avadian would NEVER lose a customer! The woman at the window was polite, courteous, and above all for a broke college student I felt rich."

"Excellent service at the branch on Old Highway 280. Bria Bellamy was very helpful with opening additional accounts for my business. She was so friendly, personable, & professional."

"As ALWAYS excellent and quick service!!!!!Greeted at the front door by a very friendly and helpful staff. This isn’t my normal branch, I needed to get a certified check on a Saturday and the HWY 280 branch was open 9am - Noon. I only had a few minutes to do my banking as I was on my way out of town. The staff opened the doors right at 9am and they were ready for business, I was in and out in under five minutes. I am grateful to be a member of such a great credit union that is consistently top notch service at all times of the banking day and all locations!!"