Kroger Pharmacy

"This pharmacy has repeatedly failed to communicate professionally with us. Today was it. 20 days ago they could not completely fill a prescription because they were out. No problem we will just come back right? Well we did and Rick, the pharmacist, told us we had to wait because it was “too early” for a refill. Well it wasn’t a refill, it was to complete the original prescription but whatever, we can wait. Fast forward to today, we went in to pick up the remaining ten days worth and Rick told us the prescription had been cancelled by the prescribing doctor. We know that isn’t true because we called the prescribing doctor’s office and they have no knowledge of cancelling the prescription. So here we are on a Saturday desperately needing anti seizure medication, the doctor isn’t in to prescribe more and Rick just laughed at us and told us we shouldn’t have waited until the last minute. We didn’t wait! He told us to come back when she needed the remaining ten days and we did. He wouldn’t hear us out and just kept us it is what it is. Our dog can’t go more than 12 hours without this medication. This is a huge fail on their side and Rick was an absolute jerk. We will never go back as long as he is the pharmacist."

"Closed during business hours I don’t know what has happened with this pharmacy for the last month. Everything was working perfectly well before. On 12/26/2021 received a text message that my medications were ready for pick up. I went there on next day at 3 pm, and the pharmacy was closed. I asked a cashier to call the manager, and he/she didn’t show up in the next 15 min. On the 28th , I went in the morning to make sure they were open. But they were not. It was a note “We will open at 2 pm”. I went to customer service and asked to talk with the manager, and he/she didn’t show up again. On 1/29/22, I called the pharmacy and was put on hold for a long time. Finally, the customer service picked up the phone and told me that if I needed something, I should go there because it is only one person working in the pharmacy. I took one of my medications, but the other one was not ready. Later that day, I received a text message it was ready. I went on Sunday the next day, but the pharmacy was closed during its business hours, 12-4 pm."

"Slowest pharmacy ever. If you have the time to wait for hours to pick up an antibiotic, go here. I stood in line over an hour and called the pharmacy. Watched her ignore my first call and "accidentally" hang up the next call I made where I was put on hold, then when I got to the window she told me that the phone system is broken. Then she told me to come back in a few hours and when I came back they'd put a sign in the dinow that said they closed early because no one would fill the shift."

"Called pharmacy yesterday at 2pm, was told it would be ready At 5pm. Because they've been closing early for to no staff I asked how late they'd be open. I was told 7pm. Husband went to get script at 6pm and they were closed with a sign that said they closed at 3pm!! I spoke with them at 2pm...how did they not now they were closing in 1 hour!! Called the manager who was incredibly rude and didn't care that my husband would be going without medication. Called corporate and they were very nice and empathetic to the situation. They opened a case on this issue. Last week I went 3 or 4 days in a row and they were closed before 4pm every day. Working people can't get their meds when they're only open during most adults work day."

"I'm giving 5 stars because someone cared. I went there today and there was a sign that said they had closed early due to staffing issues. I have a sinus infection and had antibiotics that needed picked up. People were basically cat calling the pharmacists through locked gates who were working to try to get their attention so they could pick up scripts. And even though the pharmacists would say "I'm sorry we are closed" they would still help the patients. I watched this pharmacy tech deal with no less than 4 angry customers and she handled it with such grace. She was able to get my scripts done for me even though they weren't ready, and was simply wonderful. She was tired, she was worn out, clearly overworked but she cared. And that is a kindness I won't soon forget."