Magnetic Concepts

"My boss gave me the task of buying a large magnetic whiteboard for our newly remodeled conference room. After carefully reviewing our options of custom whiteboard suppliers, I picked Magnetic Concepts. Choosing the custom size (10' x 3'), wooden trim and submitting our logo/artwork was hassle free and anytime I had a question it was promptly answered. We are a fairly large heavy civil construction company and excited to receive the finished product. However, when the truck driver opened the rear door, our jaws dropped after seeing the whiteboard in a very very very sad state. It was not in a crate or anything that even remotely resembled a crate which I knew it shipped out in. It was very obvious to us that the trucking company/companies were extremely reckless in the handling of this product. It did look like someone from the trucking company made a feeble attempt to tape cardboard to the front but they failed miserably. Needless to say, there were several long deep scratches in the middle front, sections of the wooden frame were scuffed & scratched and the back was damaged to the point we couldn't hang it even if we wanted to. After corresponding with customer service regarding the problem, I sent pictures and a detailed account of receiving the damaged whiteboard and they immediately put in a new work order for a replacement, which was promptly built and delivered to us damage free. I must commend their art department, customer service and the whole Magnetic Concepts staff for the quick response and resolution to a problem the original trucking company clearly caused. The Magnetic Concepts Whiteboard will add that professional final touch our conference room needed. I will absolutely recommend MC to others"