Holiday Inn Chicago Matteson Conf Ctr

"Went there for the Super Bowl weekend. This was the biggest and nicest Holiday Day Inn I have ever been to. With the Bar Louie in the lobby. The bed was soft shower was great, TV was nice in size with the Keurig. We will return."

"Stay here while working in Chicago. It’s an average hotel. I’ve stayed in way worse. Clean rooms. Bar Louie was ok. Staff was very friendly. Food was ok. Nicole at the front desk had to help almost every night as my key card would not work every time I came back in the evening. She was very apologetic and helpful. Definitely the nicest person I’ve dealt with at a hotel desk."

"I spent a week here with family. The room we stayed in was clean and front desk staff were available to provide us with towels, shower caps and new card keys when the old ones weren't working. However, if you're not familiar with the area, you'll have to drive to other communities, like Tinley Park, IL, Orland Park, IL or Merrillville, IN for the amenities. Unfortunately, there's no complimentary breakfast. If you have children, please bring extra snacks to munch on until breakfast, lunch or dinner, especially if they're used to sticking to a routine. You also have to flip through the channels on the TV to try to find a program of interest, because there's no guide on the screen. Overall, this hotel is ideal for just an overnight stay before getting back on the road. It's reasonably priced for bare minimum accommodations."

"Meh service, or lack there off, at Bar Louie after check in. No one was available to seat us. Waited several minutes and no acknowledgement, so we left. I went back down to order drinks to take back to our room half an hour later, as it appeared to have more staff. Service was slow and the glasses were overfilled, making them slippery and sticky. Despite being happy hour, we paid $20 plus tip for a Long Island and a gin and tonic. From our room, we attempted to place an order for Macs & Stacks online, however was told I needed to call to place the order. I attempted to call and it showed on my phone as “bar Louie”, so instead I went downstairs and attempted to place the order in person. After waiting, I was told I could only place the order online. I attempted to call from the bar and it went to voicemail. We eventually ordered dinner from Exclusive Jerk, which was delicious. The next morning, I went to shower and noticed soap scum in our tub. My spouse called the front desk and was offered to have someone come up to clean “immediately.” We declined as at that moment neither of us were dressed. Moments later the fire alarm went off in the hallway. We had to be close to the door to hear what was being said; there was no fire alarm in the room. Our closest stairwell was under construction, however no signs were on the door indicating we should use another. Few guests were seen outside, so we went back in the front door to find a gathering of staff standing in the lobby with their coffees, talking about who could turn the alarm off. We overheard them say there was not a fire, therefore no emergency. Since we were now clothed, I asked for someone to come clean our tub. No one came, so after waiting 30 minutes, my spouse cleaned the tub. The fire alarm went off a second time, two and a half hours later. In the room: the carpet was damp/sticky. The bathroom floor was sticky. On the night stand between the beds, there was only one outlet available. The alarm clock was off by at least 13 hours. The room was dusty, especially around the alarm clock. The bag for the ice bucket was too small and the lid was also too small. Only one regular and one decaf coffee."