Walgreens Pharmacy 100 Fieldstown Road, Gardendale, AL 35071

"2024 UPDATE: This pharmacy location is kind of hit or miss as to whether or not your prescriptions will be ready. I'd say it's about 80/20 with them being ready. I strongly believe that the fault causing the inconsistency lies in their mobile app. Sometimes the refill requests submitted via the app don't actually get pushed through to the pharmacy (per the pharmacy technician we spoke to last time). Not really sure why that is or how it happens, but they seem to just get lost in the ether. *shrug* Other times the app will show that you have prescriptions ready to pick up, but you get to the pharmacy and they're not there. This is really unfortunate, because the easy refill requests not requiring you to actually call and wait half an hour on hold to request your medications one at a time is half the incentive to use a chain pharmacy like Walgreens. On a side note, I LOVE going inside the store to shop after a major holiday. All of the holiday merch gets HEAVILY discounted. Such a steal! ORIGINAL 2023 REVIEW: We came in this morning and the pharmacy technician Kelsey was super helpful! We explained our situation and she got us exactly what we needed. She did this quickly and efficiently with a smile on her face. We appreciated her having a positive attitude and being so friendly despite the pharmacy being OBVIOUSLY busy (long line of people in the drive-thru as well as at the pick-up counter inside). Kelsey definitely deserves employee of the month, a raise, an all-inclusive paid vacation to the Bahamas, and all the free Starbucks her little heart desires. She is truly a blessing to this business. Her kindness and customer service attitude (that would put Chick-fil-A to shame, btw) should not go unnoticed by her employer."

"Took only 15 minutes and nobody around had the medicine but here did."

"Purchased a medication that was outrageously high priced than other pharmacies. Walked out found a coupon online went back in and they said they can't honor it after men's were already purchased but other pharmacies have even as long as its within 48 hours."

"This pharmacy is horrible. They are grossly understaffed. We dropped off the prescription at 5:45 and was told it would be the next day before it was ready (they close at 8:00). What pharmacy cannot get a prescription ready in 2 hours?? This store needs to staff properly for such a busy store and teach some simple Customer Service edicate."

"This place is unreal. Every prescription I have I run out of month to month. Either they don’t have it filled,forgot,or in the process of filling. Of course I get calls 2x a day saying it’s ready. Drive thru is always backed up. Staff seems to just be in a daze when you ask questions. I don’t understand what’s so complicated about communication."