Massage Envy

"Just moved from California to Indiana. I have been with massage envy for years and it has always been great until now. I showed up 5 min early for my 90 minute deep tissue. I sat there 20 minutes watching people walk by. Finally the therapist who I booked with (who had walked by me twice without saying a word) came to get me 15 minutes late. Once in the room she seemed very out of it or distracted. Almost in a daze. She told me to start face up which I thought was odd but ok. Once she came in she sat behind me and started kneading my shoulder then she just stopped. I was confused and waited, then I moved and that prompted her to start again. This happened over and over. I finally looked back and saw her completely slumped over eyes shut. She jerked awake and almost instantly I watched her nod off again. I sat up and said I was uncomfortable that she was passing out slumped over and ended the massage. I went to the front and they of course apologized and refunded my account. I rescheduled 5 days later with a different person. Having thought this over I will not be going back and have booked with Avon instead. It was a really uncomfortable and unfortunate experience. I hope they really do look into this person. The whole encounter was terrible and left me with a bad taste. I left work early looking forward to getting my first Indiana massage to go through that. Disappointed to say the least."

"My one hour massage was wonderful. The only reason I didn’t give a five star review is because when I bought my $70 gift card for the massage I wasn’t told that was a member price. They did allow me to use it for my one hour, but you should be aware that typically a one hour massage would be $120."

"My facial was amazing and I felt very relaxed until it was time to pay. I was verbally asked how much tip I’d like to leave. I said 20%. I asked for a print out of the receipt and looked at it while walking to my car. The total for the facial was $105 and the tip rung up was $36. I went back in the store and said I only wanted to leave a 20% tip. I was told something about, oh that is for the non-member price and shown a flyer that had the different percentage tip amounts on it. I told the woman I wanted to leave 20% of MY total and they voided the transaction and re-ran my total. Made me feel like they were purposely trying to rip me off. Be careful and ask to see total and calculate the tip yourself when paying."

"Dave was phenomenal. I've had a lot of massages over my 38 year life and this was by far the best. Everything about it was better than I have had in the past. I feel so much better. I made my wife an appointment with him before I left. He deserves a lot of praise."