Gerber Collision & Glass

"Great team at Gerber Collision and Glass! Marcie was so helpful and worked with my scheduke as well as helping me get into a rental. She was spot on with keeping me up to date while my vehicle was being repaired and so friendly. I would reccomend the Merrilville Gerber Collision & Glass as they do customer service right! Thanks friends!!"

"I can say many things. None of them good. Horrible Quality. They painted over paint protection film, the car had dirt in the paint, the alignment of the rear bumper is still off, the clear coat is peeling off the rear bumper after they fixed the side paint issues, there is over spray inside the trunk on the plastic pieces, there was over spray on the other side, Missing clips and covers, they riveted the gas door on crooked and now it scratches the paint while it opens and closes, they didn’t reconnect the tail lights.. We were supposed to take the car back to them for a rear bumper repair but it’s not even worth the headache to have something else damaged from them. Extremely poor customer service. Extremely poor attention to detail. If you like your vehicle. Do yourself a favor and go somewhere else."

"John Kornacki spoke with my father and was VERY unprofessional. My husband is a union mechanic and would never speak to his potential customers in such a manner. Highly recommend going elsewhere for your automotive needs."

"This Merrillville location was a nightmare to deal with. My estimated date of completion changed multiple 4 to 5 times . Each time it was changed via text with vague responses that are computer generated. The estimator at the facility was very unprofessional and always blamed the times we live for the lack of access to parts or outside vendors they are waiting on.They kept my car for over two months. The initial quote estimated hours of work was 56 hours and it took them over two months! The work was done and the day we pick the car up it was so dirty and dusty on the inside it had to be detailed professionally. To add insult to injury that day we were rushed while inspecting our car and handed paperwork outside. BTW we came one hour prior to closing so they had time. They will never get my business again."

"they did a great job repairing my vehicle, however, they didn't recharge my AC. i went to the dealership so they could look at it because I didn't know if there was a leak or something because I know it shouldn't be low already and they said it needed to be recharged. I had them go ahead and do it because wait times have been ridiculous lately. I then reached out to Gerber and they weren't willing to reimburse me anything for the recharge even though they should have made sure it was completed."