ODaniel Ford Inc.

"Had a very professional and well done service experience with Mike and staff at ODaniel Ford in New Haven. It was handled promptly and with good communication, with the vehicle back on the road within two days. Thanks again"

"On 12/11 my vehicle was damaged and taken to Odaniel for mechanical and body work. I expressed the importance to get the vehicle drivable ASAP and on their form I expressed I would need it ASAP. I got a quote for the work same day by Randy. I immediately responded (under an hour later) with some questions. It took 2 days to get a response, I also called and requested 2 calls back in addition to 2 more emails requesting follow up. When Randy did respond he said "oh, I thought you were submitting an insurance claim." I asked the timeline for repair and was told 1/22. I asked if I could just get the mechanical damage repaired to which I got no response of call back for 2 days again. I decided I needed to escalate things do I spoke with Jeff O'Daniel. He assured me that this company is built on service, communication, and quality. I took him at his word that he would follow up with my situation and help me get the mechanical work addressed. 12/21 I was told I could have the work completed by 1/8 and was given a quote for the work. I asked them to proceed on 12/22. On 12/28 I received a revised estimate for $1300 more than the original $1000 estimate. Ouch! I asked them to proceed and was told end of the week which would have been early. I heard nothing again so I followed up end of day 1/8. Got a response 1/9 that said sorry for delay and lack of communication and also that they will need another day yet. Finally at the very end of the day (4:30pm) on 1/10 they finished the work for MORE than even the second quote. They made no attempt to correct any of their delays, dropped balls, missed expectations, or other errors. I had to solve their problems, I had to be the initiator of nearly all communication, and they failed on all minimal service expectations. If you need reliable, timely work done with basic communication and honesty, I would encourage you to look elsewhere. Edit: the paperwork says they test drive the vehicle but my tracker says that never happened. Why continuously lie?"

"We have a new to us Ford truck, and we have been here twice. Once for service on a malfunctioning part and once an oil change. I stayed during the oil change and found that the waiting room was comfortable. My oil change was done quickly, and I felt the price was fair. We will continue to return for service at this dealership."

"We just leased our second F150 from Austin and had another great experience with him! Despite not being able to get a build date on our ordered truck after 6 months through Ford, he pulled through and found an even better available truck that was sourced from a dealer in another state. We have greatly enjoyed working directly with Austin over these last two transactions and will continue coming back to him for our future Ford purchases and referring our friends and family to him!"

"Michael Pocci is awesome. Sold me a nice Chrysler 300. Best deal I could find fully loaded. He made the whole buying process smooth and quick. I definitely recommend checking him out."