M & S Collision Center

"As a district manager for a global auto repair corporation I was very unimpressed with the customer service. I was immediately declined an estimate over them “not working with my insurance company”. Even after I stated I would just pay for it out of pocket to simply have it done (I don’t mind paying for something I need) I received the same reply. Instead I took it to Caliber on Rt 6- night and day difference. The girl @M&S provided terrible customer service and clearly not a very good listener. I hate writing reviews having to deal with them myself all day for accolades or corrective measures- but this instance was absolutely necessary. Avoid this place. Go someplace where they will listen to your needs and correct the situation for you- rather than state the reasons why they won’t."

"The communication, and professionalism was terrible. Was originally told on October 26th that they could start work on November 14-21 then on the 13th they changed the story that they couldn't start until December 6th. It was too late to take it to another shop since other shops were booked out further and insurance was already started so we continued with them. After this they had said the vehicle would be finished before Christmas. To get an update on the progress of work I would have to call it was never communicated what was going on, they spent over a week submitting a supplemental which was approved within a day and paid by our insurance. Then on December 15th they changed it again to being completed by the end of the year which I had to call to get that update they did not reach out to us or inform us or let us know. When I called after Christmas they pushed the delivery date again until January 7th, then it moved again to January 12th, then was pushed again and finally finished on the 18th. Everytime the delivery date was moved we had to call and ask what was going on. They never communicated, called, or emailed to let us know something changed. All the answers they would give me were vague unless I pushed for dates or more information. When I went to make finial payment I had a question about the estimates and final bill and was berrated and accosted by Ashley. The work it self was good but the commutation issues and professionalism displayed by the staff was terrible and made the experience awful for my wife and I. I would not use them again or recommend them to anyone."

"After my Lexus LS430 was damaged by landscapers I took my vehicle in to paint. Two State Farm Claim numbers 142335158 May 06 2009 and 143026328 Apr 23 2010. Every single area that was painted now has corrosion damage. Second time vehicle was being painted it sustained intentional damage. Mark Levingston speakers and subwoofer was busted on purpose, rubber seals were broken an damaged. Front windshield was not properly installed and who knows why it was removed in a first place. Now Lexus LS430 has serious body damage issues and I will be filing claims under State Farms Lifetime warranty for repairs. I would never ever take any vehicle to this shop."

"It took 4 weeks to get my car back. I'm assuming cause of COVID but when I got it back it looked beautiful as ever. I had hit an animal and messed up my hood pretty bad. The front desk helpers were very polite and helpful. The mechanics know what they are doing. I wish they had their own warehouse so they could get parts faster. I recommend their service based on my first visit. Thank you so much."

"We have had work done on our car numerous times (due to deer incidents and no fault of our own rear end collisions).and their work is exceptional. From the estimate of damage to completion of the repair, the staff is professional, personable and timely. We also use their detailing service. This business is thorough and dependable!!! I recommend M & S 110%!!!"