Crash Champions Collision Repair

"They do great work. No inflated pricing and get repairs done in a timely manner"

"On 1-22-2024 I had a 9:30 am appointment for an estimate of my vehicle damages. Upon my arrival I was told that their system was down and they were in the process of getting it back up (no problem, things happen). Both the receptionist and the estimator (Jonathan) were very apologetic about the inconvenience. Jonathan went ahead and still took photos of my car and told me as soon as the system was back up and running he would create a file for my vehicle and would be in touch later in the day. No call or email from CC for remainder of the day. No biggie, I figured they would get back to me the next day. I waited until the next afternoon, I called CC back and was told the system was just getting back up, they were behind and they would be reaching out. Still nothing. I called the next day and was promised a call back. Well, It never happened and to this day 2-1-2024 still no call back. I must say I’m extremely disappointed, this location is just minutes from my house while I try my best to support businesses in my community I would never refer anyone to CC."

"I chose this shop because it was less than a mile from my house. I called a made an appointment. Went though all the necessary questions on the phone. Got the schedule today for 12:30pm and even got the confirmation text about it. Waited 5 minutes in the lobby to the very annoyed receptionist that even before she looked at her computer was already saying that it’s not in the scheduling. I heard her huff and puff about 6 different times and she repeated 3 times that’s it’s her lunch break. I apologized but she was still upset. She wasn’t at all helpful. She didn’t even seem like she wanted to help because it “was her lunch break”. That’s great and everything but you’re also inconveniencing me as well. I told her I’ll go somewhere else. You just lost a customer that was literally was going to pay your shop $1,830…."

"Brought my vehicle here after a collision earlier this summer. Repairs were done well and repainting was perfect. Looking at it, you'd never know that it was damaged. Towards the end of the process, they did a great job of keeping us up to date on progress and completion status. Car was ready on the date originally estimated. Would definitely use this place again ( but hope I don't have to)."

"They were excellent for my collision repair. My car looks like it has never been touched and just like it did on showroom floor when it was brand new. Christine and Paul were both very attentive to me when I called. They both also reached out to me with regular updates on my car even when status hadn't changed. I thought that was excellent customer service it made me feel valued."