CVS 315 Main Street, Trussville, AL 35173

"This CVS is in very close driving distance from our home so it is very convenient for picking up miscellaneous items such vitamins, supplements, bandages, contact lens supplies, greeting cards, etc. I like their customer bonus program where after you buy a certain dollar amount of goods, they give you discounts on your next purchase"

"The pharmacist, Justin Smith, has been blatantly and consistently rude. He completely lacks self control and he has an extreme and outrageous condescending tone. I will never ever use this location again. It may be time for me to leave CVS altogether. He took an oath that he definitely has not abided by. He has absolutely no kindness within him, especially as it concerns Black customers. It’s utterly disgusting and I have lost all respect for him. This type of behavior should not be tolerated. I’m a highly educated Black woman who has had a horrible experience with Justin on more than one occasion. He spoke to me like I was ignorant and then tried to taunt me when he was exposed for it. He is absolutely disgusting. He is arrogant and full of himself. Humility wins. Arrogance never ever will. He should not be allowed to work with people. It’s beyond disturbing and unsettling that he immediately gets upset when asked simple and respectful questions. Customers will have to call. No customer should ever be mistreated for doing so. Don’t waste your time at this pharmacy if you are looking for the consistency and kindness that all customers deserve. This is not my first time dealing with a racist pharmacist at CVS. If this is what CVS will continue to allow, I can easily move on to where I will be treated how I deserve to be."

"Prescription transmitted by physician, arrived 2 hours after I was told it was to be ready only to find that only half of my prescriptions had been filled. Pharmacy offered no responsibility or solution for their mistake, except to wait until they got around to filling the prescription. This has been a recurring issue with this staff. It seems they have hired an inept staff with issues reading and following detailed prescriptions."

"The store is nice. I’ve never had an issue with that part of this location. So, they get the star. I But The Pharmacy, on the other hand, makes you feel like an inconvenience. I’ve had 2 dental procedures in the past 3 months. Both times I’ve come to the drive through with the prescription for antibiotics and anti inflammatory medication. The first time I was told that it would be 3hours…I said, I’m in a lot of pain, and I just really need to go home and not come back out, I told them I would be happy to wait and drive back around, and they just looked at me like, “oh well…sorry ‘bout your luck lady.” Same exact thing today…except this time I was told it would be an hour….same look along with a shrug this time. I’m not entitled, but I am a waiting and paying customer. I thought that’s what the drive through was for? My insurance is CVS Caremark, otherwise I wouldn’t even consider using them. Very disappointed. They have plenty of money, and my lowly business doesn’t matter much to them, but I think I’ll take it elsewhere."

"Pharmacy is great! Always the friendliest and most caring staff. Tonight Rusty was amazing. He went over and beyond helping my family when one of our kids was less than excited about getting a flu shot."