Buona - Flossmoor

"I usually don’t write reviews & let things slide, but as I sit here picking croutons out of my salad, that I specifically requested be removed, I am frustrated and even more perturbed by the encounter I had with store manager, Adrian, about this matter. I will start positively by saying I come here quite often and am usually impressed with the food and politeness of all the teens working there. However, while I am willing to extend grace to teens, I have different expectations of a fully grown manager at an establishment where I am spending my hard earned money. Adrian brought my food to the car, shoved it through the window and said nothing. No greeting, no pleasantries, nothing. Ok fine. I asked them to wait while I checked my salad to ensure things were right and proceeded to tell them I had asked for no croutons. They stared off and still said nothing. After a long silence, I proceeded to say, well I guess I’ll just have to pick them out myself then and the MANAGER dryly says “ok” and runs off again. No apology. No offer to take the salad back and remove them. Nothing. I was so blown away, I had to stop and ask them for their name and title and when they said manager, I couldn’t believe it. Again, love this place generally and love the food and service I usually receive, but poor management will always leave a bad taste in my mouth. The croutons are not that big of deal but it’s a matter of principle and customer service."

"Awful. How do you forget to put a bun on the burger? We have pretty much stopped patronizing all fast food restaurants because of this type of poor service but this is an all time low. Cheeseburger with only half the bun & when complaining to the manager he attempts to half apologize while at the same time dismissing the fact that this is horrible customer service by saying “it was an honest mistake”. Yes an honest mistake which in return created a horrible customer service experience for me. The outcome is the same intentional or not."

"Best hot dogs, hamburgers salads, everything! We love this place. What a beautiful interior, so clean and modern!"

"I had the opportunity to try Buona. The area was beautiful. My order was ready when I arrived. The staff was great. I had the Italian beef (vegan). It was dipped which I enjoyed. I got it plain. I would suggest adding peppers and other things if you are getting vegan beef. The overall sandwich was OK."

"I had their 10 inch Buona Beef sandwich. It was good. Just the classic Italian beef sandwich and the juice on the side for dipping. I would recommend this place and will come again."