Publix Pharmacy at Muscle Shoals Commons

"Pharmacy is horrendous now, meds ordered 3 days ago, 3 wasted trips because meds not ready, was told be ready at 5:30, it’s 5:30 & still not ready. Used to be great pharmacy & totally incompetent now. Ordered meds by phone and in person. They told me to order via website. Guess I’ll change pharmacy."

"People are nice but don't be in a rush. Waited 2 days for 1 med bc they were so behind then waited over 4 hours for one med to be filled. Got text at 5:37 pm ready,. Was already on my way but weather turned bad and 1 min late. Lady just waived from window and said sorry (a med I really needed). Also, prepaid online for one. They said they didn't receive pmt. and if I paid at the window, the other wouldn't go thru. Well, it did and I never received a refund for what I paid online. Only reason I'm still there is closest to house but the convenience isn't much worth it anymore."

"I received a text message n 12/13 asking me if there had been any changes in my medications since my last refill...reply none or change. I replied none. I get a text saying my meds would be available for pickup on 12/21. I go to pick them up, sorry not ready, I'll order them, can you wait 30 min? No"

"I quit using them for my Mother’s medications because they were never ready when they were supposed to be and they wouldn’t fill a prescription for generic potassium because it wasn’t the exact potassium they had. I took the prescription to a local hometown pharmacy and they filled with no problem. I got a script that my insurance wouldn’t cover and I tried Publix again because they were so much cheaper than others on Good Rx. I sent my refill in yesterday and still was not ready at close today. Told me maybe tomorrow, they had been backed up all week. I will definitely be calling and having this prescription changed to my local hometown pharmacy on Monday. Not worth the savings for the lack of customer service and professionalism. I am a medical professional myself so I understand all the ins and outs of handling scripts. Their responses to customers are uncalled for…poor processes in place obviously!"

"Went to fill my daughter’s script . Wait time was gonna be over 1hr! Heard customer behind me say they took over of miller rushing an Walgreens customers! I used a good RX paid 19.99 vs 56.00 ! ISOOO Wait than pay extra for script!!” Money talks !!"