Jansen Chrysler Dodge Jeep Ram

"Purchased used vehicle in mid-June 2023. Around October 1st, the vehicle had some issues and quit running, stranding me nearly three hours from home. I contacted the Manager in Carmi who stated 'sorry, can't help you'. We have taken the vehicle to another dealership, and they have diagnosed and fixed the issues with the vehicle (a bit over $8000 later (transmission and rearend differential)). RUN from this dealership, as our experience was that they cannot stand behind their sales and customers."

"I've had unpleasant experiences with trying to find cars over the internet and then driving two hours to a dealership only to find that the car wasn't at all as expected. Not the case at Jansen!! This was one of the most pleasant vehicle buying experiences I've ever had. Skylar was very helpful and texted me good pictures before I drove 1 1/2 hours to the dealership. Denton was very professional. Courtney was a pleasure to do business with and I feel Jeff gave me a good deal on my 2021 GMC used truck. I wouldn't ever hesitate to do business with Jansen in the future. The whole truck buying experience was absolutely perfect from start to finish."

"Amazing sales staff and service department!!! Halie Stokes got us in our car that we had been wanting for months!! So glad she made it happen! Highly recommend Jansen and Halie!!!"

"If I could give them zero stars I would Took my truck for an oil change they said it would take 45 minutes and they would call when done. Three hours later I went to see what was going on. Truck was still not done, all it needed was the oil added but the mechanic left it and went to lunch. Someone else added the oil and when I went to pay it was $270 for an oil change? Asked for manager who did nothing but tell me it was that much because of the oil they put in. Well they never called to check with me before putting the most expensive oil in. I have been to a lot of ford dealers in my time but this by far was the worst experience Ive had. Guarantee I will not be getting my truck serviced here again"

"My wife and I drove there to check out and purchase a used Ford Escape. We drove away with the car and a smile on our face. Everyone was very easy to deal with and they all made the buying experience enjoyable. Skylar Harrelson was our Sales Associate and he was very helpful in getting us a great deal, and in completing the initial paperwork. Denton Weiss, the Finance Manager, made financing very pleasant and satisfying. He explained all of the details and never pressured us during the process. The Sales Manager made a very reasonable and fair offer for our trade vehicle. We would highly recommend the Dealership to anyone that is in that is in the market for a new or used car."