Greenway Toyota of The Shoals

"I purchased a car from them in 2020. When I bought my car everyone was very responsive during the process especially since I live in St Louis, MO. Fast forward, I bent my rim and couldn’t find my paper on what was included . I called and the young lady said she would have the service manager to call me so I could inquire. A week went by I never received a call. I called back and was told the service manager was off . Long story short I never received a call from anyone. I sent an email to the man I bought my car Tim Dillon, and as of right now now one has called or responded. I will never shop again and to think I was going to buy my next car from them because everything is as smooth. I will not because of this poor experience"

"Beth our sales person was great, very upbeat and friendly. I was not very happy with the lady in finance, she tried to tell us that we had to take additional options because they were already on the vehicle, if that is true then it would already been included in the price of the vehicle. She seemed to get aggravated when we tried to ask questions about different pricing, we were not trying to be difficult we had questions, this is the first time my husband has ever made a big purchase like this and he wanted to understand what he was getting into. I don’t feel the experience was great but I am excited about my new to me 4 runner and hopefully will get a lot of joy out of it. Deborah Kelsey"

"My trade/purchase was the easiest I’ve ever experienced. I told the salesman prior to visiting the dealership what I had to be at or I couldn’t make a deal. He and his manager worked hard for me treated me like I was a friend rather than a customer and for the first time ever I actually enjoyed trading trucks. Michael Harris is a great sales guy as I asked some tough questions and feel that he was honest and very sincere. I would definitely work with him again!!"

"We just purchased a vehicle there this afternoon and I want to start off by saying our salesman was great: Knowledgeable, friendly, and low pressure. Things went sour as soon as finance got involved. They of course didn't like that we didn't want any warranty. One warranty they marked down the price but I couldn't decline. This is a warranty at the Greenway dealership that will be no good when we move out of the area which we were very clear is likely to happen after a year. Then, when we went back to sign the paperwork she tells me "I got you a power train warranty" with no mention of price (my bad for not asking but it seemed like a bonus the way she said it and it definitely wasn't her asking if I wanted to pay for an additional warranty). When I got through the paperwork, I realized that warranty wasn't free and asked her about it. She said she was able to mark down the price of the car to include the warranty at the same payment. So, that tells me 2 things: 1) they didn't give me the best price on the car to begin with and 2) she didn't listen to what we wanted. We didn't have a target payment but I did previously tell her we wanted 60 month term on the loan. She repeatedly said the payment was the same with this additional warranty but didn't tell me the term had changed until I signed (I'm sure she was NOT going to tell me about it). She repeatedly said she got me at the monthly payment that we agreed upon but we were not shopping based on monthly price and we made that clear. She was not upfront about the APR either. We don't have any paperwork on what the original price of the car was so it's impossible to tell if she is being honest but either way it doesn't feel great. The lack of transparency with the finances is astounding (and kind of terrifying) but we had already been at the dealership 3 hours so I unfortunately just took the vehicle and chalked it up to a learning experience. We planned on purchasing another vehicle soon but it won't be from Greenway and I cannot recommend it."