Toyota of Danville

"Asked them to change oil, rotate tires, and give me replacement wiper blades. They called and recommended new tires and to replace air filters. I told them to replace air/cabin filters but not the tires. The receipt says they inflated the tires, they did not and this is the 2nd time they’ve marked it done and it isn’t done. Last time was when they rotated and balanced them without ever inflating them but it was marked completed on that receipt. This time my tires had 29 & 30 pressure and it’s supposed to be 36. I know it’s lower when it’s cold but my 1hr drive last night showed them still at 29-31. Also they didn’t replace the air filters as I asked them to do. It’s still on their recommended list. This was my last time at Toyota of Danville. They ALWAYS call me to try and upsell parts and services, but don’t even do the original services we request and then mark them as completed."

"Shout-out to Matt Spady for getting me this great deal setup for my new daily driver. The vehicle was super clean upon test drive and got the paperwork all squared away and within two hours, I'm driving home in my RAV4. The staff were courteous, informative, and got the terms perfect for financing. Would definitely recommend to others when purchasing a new or pre-owned vehicle."

"I have been without my brand new Toyota Camry for a month now. I went to Toyota in Champaign and they were not helpful at all. They kept telling me that they were waiting for a part but it was on back order and that we just needed to wait for it to come in. They couldn’t give me an ETA or anything because it was coming out of the country and they didn’t have that information. I waited patiently for a month waiting for the part. It got to a point where I absolutely just needed my car. I did some digging of my own. First place I called was Toyota in Danville (should have called this place first a month ago when I was having problems) tell me why Jason from parts was THE most helpful person. He gave me the information I needed and did ADDITIONAL digging for me. He told me to call Toyota in Indianapolis because it showed that they had the part there. I called Toyota in Indianapolis and I talked to someone in parts unfortunately I did not get his name. But he was so so very helpful as well. He gave me a few numbers to call including Chicago that showed that they also had the part there because the part that they had there in Indianapolis was reserved for someone already. He gave me their phone numbers. I called a few places and turns out that they had the part in Tinley Park Toyota. If it wasn’t for Jason in the parts department and the very nice gentleman in Toyota Indianapolis giving me just a few simple phone numbers and looking up possible places of where they could have my part, I would probably still be waiting. It’s something SO simple to do for a customer. It only took 5 extra minutes. Champaign Toyota couldn’t even take an extra 5 minutes to call around to see if they had this part lying around somewhere. This could have been resolved a LONG time ago. Thank you Jason in Danville and Toyota Indianapolis for being awesome!!"

"My experience with Hass Mousa at Toyota of Danville was nothing short of outstanding. From start to finish, he went above and beyond to make my purchase smooth and enjoyable. I’ve been searching for a Grand Highlander Hybrid and finally found one at Toyota of Danville. I live 9 hours away so cold called the dealership and Hass picked up. Since I live so far away and would be taking off work and putting in so many hours of driving, I was quite nervous about it all. Hass and Jon in finance answered all of my questions and assured me the car would be held for me until I arrived. Their level of professionalism instantly put my mind at ease. Upon arrival, I was warmly greeted by Hass and the team. The entire purchase was quick, easy, and pressure free. When I told Hass that my kids collect postcards and asked if he had any Illinois postcards; he magically unveiled his own custom postcards then proceeded to collect a dozen of them from other salespeople. It was a very kind gesture and my kids loved it when I got home! What truly sets this dealership apart is their dedication to customer satisfaction. Hass went above and beyond, hooking me up with postcards, taking a photo with me in the rain, and just being an easy going salesperson. I left the dealership feeling not only excited about my new car but also confident in my choice."

"I’ve purchased many cars from Toyota of Danville since my teens. Always have a good experience. Matt Spady, Matt Willaman and David Wills are some of my favorite salesmen. It’s very difficult to find a car in your budget these days but I was able to buy a brand new RAV4. Highly recommend the Toyota of Danville team, if they don’t have your car they’ll order it!"