Pilson Chevrolet Buick GMC

"I bought a Chrysler Pacifica with an extended warranty here. The engine light constantly comes on. When I drop it off for service, no one bothers to communicate with me. I end up having to make multiple phone calls to get answers and my vehicle is gone for an average of 2 weeks at a time. All I get is empty promises when I call, and they never seem to have a loaner vehicle available but I never find this out until I am there to drop it off for service. I've also been waiting for my replacement key fob for over seven months. I regret buying a vehicle here more than my first marriage."

"Mike and the techs in the Service Dept. did a wonderful job answering our questions and completing our list of repairs. They were completed in a timely manner and our vehicle was also washed before we picked it up. Thanks guys! We'll be back and we'll let others know about our experience."

"I was first to call 9 am Monday. Brya and Taylor said it was available. Taylor did a hard credit pull then never called me back. I had offered a deposit and 5 k down. Told them I had my own financing if they couldn’t get it. Without calling me back or sending me the bill of sale they sold it to a walk in Customer. Taylor wasn’t man enough to call and tell me. Brya the sales lady was useless. Brendan the manager said they put walk in customers ahead of online sales. Don’t ever use their financing or buy there. Unethical sleezy people. Hung up on me when I asked to speak to a manager."

"Disappointing experience. We drove 2.5 hours to look at a GMC Terrain at Pilson. Considering we had an appointment, we arrived just to wait on our salesman and barely be acknowledged. The salesman was busy (understandable) but once he got to us, it was like we were a burden and he had zero time for us. We test drove the Terrain and wanted to proceed with trading in our Acadia. Our salesman said the paperwork would take at least a couple of hours, so we could head to our next destination and they would deliver the car a few days later. Long story short, the car delivery was delayed. Eventually, the car was delivered. We were also told we would receive a fuel gift card due to the delayed car delivery. We still have yet to receive the gift card…almost 2 months later. We’ve recently had a question for our salesman and have been trying to reach him via phone and text. Still no response. The pros would be: the very nice gentleman that delivered the car and the car itself has been great. Overall, very disappointing- especially the lack of customer service and communication. Unfortunately, we will not be returning to Pilson. -Sara Cowley"

"Brent was amazing. I bought my first used car from him when I was 19. Over the 20+ years of working in the same town he always asks me how I am doing and make small chat. I can definitely say he truly cares for his clients, we are not just another sale to him. I absolutely love my new car!"