Walgreens

"Dear Walgreens employee, (Gail or Gayle), I write this review today as a fellow retail manager of 30 plus years, with the hope this review finds its way to the right leadership. One that will provide you retraining to better understand what exemplary customer service stands for. Today, 3/15/2023 around 4:40-5:00 p.m. While patronizing your Jasper, Indiana Walgreens location I had the disturbingly unfortunate opportunity to witness a Walgreens employee conduct themselves in the most obvious and blatant unprofessional manner while “assisting” a guest who was inquiring about services offered within the store. There appeared to be some confusion about a service that had been previously honored in the store that was now being refused this visit. Which, to be frank, I would question the discrepant protocol too and who wouldn’t? While the consumer maintained herself and upheld a professional demeanor throughout the discussion, this employee felt the need to swing her customer service badge and continued to argue with the woman. At least twice I overheard the guest inform said employee that she did not desire to request a manager or make a major deal out of the situation as she accepted what the employee told her. The guest proceeded to walk towards the entrance in an attempt to leave the store. Meanwhile your Walgreens employee continued to make rude commentary and hand gestures towards the guest while her back was turned. The employee was loud enough for me to hear whilst shopping. Despite the guest attempting to leave the store, the employee proceeded to yell for her manager about a rude customer who was currently arguing with her. Of course the guest overheard the employee and seemed a bit upset and embarrassed about this decision and went back to the employee and the manager who was now present to explain what happened. I manage a local competing retail store and in my many years of retail I have never witnessed a guest maintain composure and the ability to keep calm after a manager has been involved. At that point the consumer is quite boiling. The guest even apologized to the manager for the employee exacerbating the situation and calling her away from her meeting even after being directed not to do so. If this woman was a patron in my store, I would be irate at my employee for the unprofessional and childish manner that was displayed today. Quite frankly, I’ve had consumers become more enraged over something as simple as toothpaste. Your employee entirely mishandled this Walgreens guest. I was in such disbelief that I walked out without any purchases. But not before gleaning the name of the employee form her name tag."

"My company has a partnership to get free walk in flu shots. My wife went in to get one, the tech told her to hold on a moment while they asked the pharmacist if they had time, to which the pharmacist replied "Nope" and that was the end of it. Wife drove thirty minutes to get there because it's the only walgreens nearby so that we can save money and try to protect ourselves from the flu, but I guess that's not happening at this walgreens."

"Update again: Increasing by one more star because the last fix seems to hav stuck. Update: Increased by one star for finally actually resolving the problem. Getting reminder notifications, emails, and phone calls to refill a prescription that has no refills left. When calling in to ask about it, I was told to ignore the notifications. Now, 2 weeks later, I am still getting reminders. This company needs to fix their reminder system, and someone should explain to this particular store's employees that 'ignore them' is not a valid response to an inquiry about a system that is malfunctioning. I will never use Walgreens for my prescriptions again, yet I apparently will continue to be harassed by their broken notification system."

"I took two 90 day prescriptions to the pharmacy to be filled. After it was filled I paid and left. This morning I took the prescriptions out of the bag. Expecting two large bottles of medication I discovered that one prescription had been filled correctly and the other one was only a 30 day supply instead of 90. I ended up paying half what a 90 day supply would have been and only got a 30 day supply. When I called them this morning about the issue I was told they ran out of the one particular drug and it would be ready on Monday. They failed to tell me when I picked up the prescriptions that it was a partial fill so that I could decide whether to take the partial fill and pick up the remainder later or go to another pharmacy and get the full 90 day supply. I am from out of state and will not be able to pick up the remainder on Monday plus I drove 60 miles round-trip to give this Walgreens my business. Walgreens, please put the customer first and make them aware of any changes you make to what the doctor has ordered. Remember, they are giving you their business and they can easily go up the street and get their prescriptions filled somewhere else."

"I was loading photos to have printed and the lady in the photo lab was helping me. She was busy working around me since I had questions and was almost ready to have them printed. She was called away by, a gal that I assume was the manager/assistant manager. This gal proceeded to reprimand her in front of me for not watching the front door. It was a shift change. So the kind lady that was helping me started working at an isle closer to the front. She was then reprimanded for not just standing behind the register. This all happened in a very load fashion in the open in front of customers. I understand that they needed someone to watch the front door, but this gal was working in the cosmetic area anyway, by the front door. It was embarrassing for me to hear this, I cant imagine how the kind lady felt. I finished with my photos and it said they would be ready in 20 minutes so I walked around the store waiting for my photos. I finally went up to the kind lady and asked her about by photos, she still be flustered with the public reprimands tried to use her two way radio to call for someone to check on them for me but she couldn't get it to work. She was checking out an employee that had just gotten off of her shift. This lady did not try to help her, she just looked at her. So, the kind lady called over the store speaker system for help in the photo lab. The manager again came up and reprimanded her for not using the two way radio. Another store employee was at the photo lab by this time. I told her that my photos were supposed to be ready. She said they weren't printed and it will be another 15 minutes or so. I had an appointment and had to leave, I live 35 minutes away from the store. The store was very clean and everyone was kind and helpful but this young gal that was managing the others never acknowledged me once. She knew that I was working one photos at the photo lab. She didn't check to see if my photos were printing when she called away the kind lady that was helping me. The other employee that had just gotten off of her shift didn't try to help her fellow employee. I felt horrible for this kind lady that was obviously a hard worker. She kept busy the entire time I was in the store waiting for the photos that didn't print until someone came to start the printing. I asked her why they didn't print and she said that I needed to tell someone that I had finished so they could initiate the printing of the photos. First of all the computer did not prompt this, it just said when they would be ready. Second, the shift manager did not check on me after taking away the kind lady that was helping me. Third the shift manager should not have reprimanded the kind lady in public let alone do it three times! Fourth, the employee that was checking out after her shift, could have offered to help the kind lady with the two way radio. Fifth, the computer should have stated after the completion of the process, for me to contact a Walgreen's employee before giving me a time that my photos would be printed."