Dually Depot

"Super friendly and helpful staff. The red head chick (Tina?) is awesome. Got my DOT truck inspection there the other night, in and out, no problem, and still only $45!"

"I brought my Ram 3500 in for an auxiliary tank fix - the gravity feed that I had originally installed was faulty and was leaking from the filler neck, and I needed a new gravity feed kit to be installed. I spoke to Krista, the office manager there, explained to her that the shut-off valve did not work and that the hose clamps were stripped out, and she ensured that the guys in the back would replace all the hardware and reinstall it correctly. A little less than an hour later, the truck was ready so we put 25 gallons in the tank to test it for leaks. To our surprise, the shut-off valve had NOT been changed and was still leaking, so I called Krista immediately. She said to bring it back and they would fix it right away. It only took about 15 minutes and it looked like they installed a new shut-off valve and new rubber boots, but the rest looked like all the old hardware. On the invoice, they charged $250 in labor and $100 for the new gravity feed kit. We couldn’t believe we caught them charging $350 for doing absolutely nothing! I was forced to bring it back again about a year later due to a clog. As soon as I arrived, Krista started saying they would need to remove the whole auxiliary tank to change out the hardware which would take more labor and cost more money. I immediately protested this and could not understand why they could not just reach down and unscrew the part?! She said “let me get my tech and see what he says”. The tech came out front and said there was no need to remove the tank for the installation, I agreed and they took the truck to the back to work on it. A few minutes later, a tech came up front and asked to speak to Krista so she went in the back. When she came back she said “he is installing your kit correctly because it’s installed wrong, and it’s going to cost you more money” I asked her how much and she replied “he will let me know after he is done.” About 30-45 minutes passed and the tech came into the office to wash his hands, I said to him that I hoped it wasn’t too messy of a job. The tech then said to me “whoever installed this gravity feed did it completely wrong.” I told him that they were the ones that did the install and he went on about how Dually Depot doesn’t do installations like that and how they drill certain sized holes, use grommets, certain hose lengths, etc. and how it looked like it was an obvious DIY install. I thanked him for the job and info and waited for Krista to come back. When Krista returned, she said “he’s charging you a lot, like $200.” I was shocked and asked her to look up the original invoice and explain what we were charged for originally. She looked it up and the invoice clearly stated $100 for the new gravity feed kit and $250 labor for installation. It was clear to everyone that they did not install the new hardware the first time so Krista immediately offered a discount and said it would only be $100 instead of $200. I said that is fine, paid and left. WE PAID $350 FOR A JOB TO BE DONE AND FOUND OUT BY THEIR OWN TECH THAT THE WORK WAS NEVER PERFORMED AND WE PAID FOR IT TWICE! We were baited and switched again when Krista told me the final repair would be $50-$75 over the phone, and by the time we left she had it up to $200 for 15 minutes of work. I cannot patronize any business that tries to take advantage of their customers with dishonesty like this. They need to get some standard and transparent pricing in place, get estimates of work approved by the customer first, and actually do the work that they charge you for."

"As soon as you walk in, you're greeted and made felt awesome just walking in. Krista who does this is amazing. She has an awesome spirit and is very knowledgeable of all the products they sell. She will let you know if something will or will not work for your situation instead of letting you spend money on something that won't work for you. Again, she is amazing and whenever I'm in Goshen I'm definitely stopping by. Thanks for everything Krista!"

"Just started as a new transport driver. Had some last minute things to get for my pickup. Service was outstanding, and reasonable in price. Dually Depot took great care of me and gave some great information about using my hitches. Will definitely be back in the future!"

"I've been to Dually Depot in Goshen a few times. The staff is always friendly and informative and willing to help. I highly recommend them for all your hauling needs."