Subway 1932 Main Street, Rochester, IN 46975

"Went in ordered 3 foot longs planning to use a coupon I had received in the mail that week and when at the register I try to use the coupon and they tell me that their location does not accept paper coupons..?? Say what.. then why are they sent in the mail to people? Come down to it the order would have been $45. Instead of the $18 it would have been with the coupon. I said this is ridiculous and the guy behind the counter was actually really cool and discounted things that he was able to get it down to $21. That was really cool of him but I still don't get why they have property coupons if they don't accept them..."

"Server was obviously agitated, ordered a wrap, it had a bug in it and when I brought it to their attention they just swatted the bug towards the vegetable counter. They ended up just putting the wrap in a bowl because they didn't know how to roll it."

"The Subway of NO. No, we don't take coupons. No, we can't heat your sandwich. No, we have no low fat dressings. They had only oatmeal raisin and raspberry cheesecake cookies, no chocolate chip. The most pleasant aspect was the service. One very nice lady was working on her 13th hour at work. Tried them again in July 2023. Owners still refuse to accept coupons. Too many other choices in town to give them my business."

"I order online and pick up my sandwiches, they weren't wrap correctly , plus everything was throw on to it!! Two girl working were being very disrespectful and saying mean thing under there breath about me and sister, and giving us very dirty looks,since we're both plus size girl, very rude girls!! Bad customer service!!"

"The last few times I've been in there, they were very unorganized. They were out of sauces and or veggies. Said the other employees weren't stocking things and the store manager wasn't ordering what they needed in. Also, by the way they no longer take coupons! I watched a lady and an employee argue. As an employee,(mind you I've worked customer service with food) you aren't suppose to argue or get rude.... definitely has gone down hill over the past couple of years. I recommend going to a different one."