Performance Collision Center

"Car has been in the shop almost three months with wildly inaccurate time estimates for completion. I certainly realize things come up and delays happen, but right now this is a full month beyond the first time they said it would be done. Unacceptable in every way"

"Took our 2017 Ford Explorer here. Had a fantastic experience. Techs went above and beyond in repairing our vehicle. It was like the crash never happened. Very nice and great customer service. Will be our preferred body shop for life."

"Let me began by stating I was very happy with the bodywork completed, however, my vehicle ran very quietly when I dropped off for repairs, however, 13-15 days later I attempt picking up my vehicle and it ran very loud and it did not when dropped off. I have been extremely disturbed, angry and unhappy with the response. I will never do business here or a Pierson Ford again."

"I had an Absolutely terrible experience. I think this is by far one of the worst service experiences I have had and would not recommend this place to anyone. Let me list the top five, yes theres way more than 5, reasons why it was a bad experience 1. My account manager did not once give me a call to share updates. Every time I called, I would be on hold and then she would be unreachable. I never got a call back, ever, for any voice mail 2. It took over 2 months for them to fix my car with no timeline updates or estimated completion date 3. After 50 days they did give me a date but the car was not ready then and they had to extend their time of completion by another week. Poor planning! 4. The final step was to send the car to the dealership which they did 2 days after saying its sent from their end. I only know because the car has remote tracking and I also reached out to someone at the dealership who confirmed my assumption. 5. Upon getting my car, i was disappointed with how dirty it was and the minimal effort put into cleaning it"

"HORRIBLE! They allowed my vehicle to sit for 30 days after taking it in for repair. They did not communicate with myself or the dealership authorizing the repairs. I had to continue to try and reach them until I finally made the decision to go pick up my vehicle. They had to jump my car because it had died from sitting. They also left marker paint on the car that marked the spots that needed repair - couldn't even wash the vehicle!! Lastly, they had the audacity to charge for a diagnostic fee after completing no work and having my vehicle just sit. Rest assured they did not offer to make my car payment that month. I will never recommend them to anyone!"