McDonald's

"I went in and there was a sign that said order from kiosk. No problem I get it staff shortages. I explained twice to a man not wearing proper uniform and had a weird eye(not making fun describing the man) that there was an issue with the app and it logged me out, I had already placed my order, it would not let me check in. He proceeded to tell me twice there was nothing he could do until I checked in. I kept telling him the app is not working and I could not log in or check in. I told him politely “sir I understand but there is an issue I can’t check in, it’s not loading. I already placed and paid.” Then said again he couldn’t do anything. Very rude, and I’ve had problems with the app and I know they can look up all online orders in their queue. I also have had friends who work there who could do that."

"If you wonder why it's so slow, the yelling and general chatter amongst the employees inside is the reason. Forgetting orders that were just placed...then standing there and pondering it for a while. Story telling so loudly i can hear from the lobby. And the subject matter and attitudes are not appropriate for closed door conversations let alone where the general public can hear. Absolutely useless."

"If you can avoid this McDonald’s please do it. There are a select few workers who are nice and know what they are doing but most do not. I understand fast food restaurants are busy but having a nasty atmosphere, and customer service is not acceptable. Today we were greeted with “hi” that was it, so we waited to order because, a couple minutes later we were asked “do you plan on ordering.” Still being nice we ordered. First window guy was EXTREMELY rude after we asked a question. Second window was clearly a manager at first, she handed us our drinks and then rudely said “waiting on your food” and slammed the window. Second Gentleman to hand us our food was very kind!! I always check the bag before leaving, it looked correct granted I did not open our boxes of food. You could tell from the drive thru how nasty the inside was with polar pop cups on the counters, etc etc! Our order was 2 reg patties (we were charged for steak), 2 drinks, one quarter pounder, one medium fry, one small fry & a 6 piece nugget well done. We get home and have 2 quarters and fries. It was okay we were still going to eat it. Take ONE bite and the quarter meat was COLD and raw to the bite. Disgusting. We start eating the fries and half of them look very undercooked. I call the store to ask for a refund, I speak with Brittney. From the start very unprofessional and rude. Started getting an attitude over the phone when I was explaining the situation. In management you are PROFESSIONAL regardless of the industry. After finally getting my words out and asked for a refund she asked if I was coming in today or tomorrow. That was it. Absolutely horrible management and service. If I could give a zero star rating I would."

"Food Service was terrible. 1/4lbs and reg meat patties were not cooked all the way. Still cold and mostly pink. Was given the wrong food, and noticed when we got home. Which was not a huge deal had the food been cooked. Fries were cold and soggy. We then called the restaurant and spoke with a manager named Brittany who was rude and seemed to not care at all. Pretty sad food is not cooked all the way when it literally goes down with a timer that tells you when it’s done. I would rather drive 30 minutes out of town to a different McDonalds than visit this one again, which I will be. I will never recommend this McDonald’s to anyone."

"Walked into the restaurant after the coffee they gave me had no sugar. First thing I noticed was the trash cans overflowing. Walked towards the counter and had to wait for quite a while for someone to attend me. To be fair there was about 10 people que up waiting on a order. I was able to get someone to help me after I nearly shouted HEY at an employee after they called a person's number. Asked for a fresh coffee since mine has gone cold and I demanded my meal to be remade because it had also gone cold so to my waiting. One coffee refill and 20mins later I had my meal. I decided I was going to eat inside since I already wasted so much time. I had a slim selection of seating because some had tacky surfaces and others were dirty due to nobody cleaning the crumbs from other people had eaten there. At this point I just sat down and watched the "show" while eating my breakfast. Here is a single example: the employee spilled a drink all over the counter and floor. He cleaned off the counter but left the floor a mess. A customer was concerned about someone falling and hurting themselves so he asked the employee where the wet floor signs were. After about 5 attempts to get a response from someone who worked there an employee calling out a number simply grunted and pointed at a corner of the restaurant. The customer had put the cone up himself to save the restaurant from getting a lawsuit. LMAO completely absurd!!!"