Bassett Services: Heating, Cooling, Plumbing, & Electrical

"Joshua did an outstanding job verifying the necessary work to be done. He also explained things so we understood things on our level not just an electrician’s terminology. He gave us several options and was not pushy about them. Really a good experience for us to work with. Thank you for having another very good employee."

"Bryce did a great job. He called in the morning and offered me an earlier time slot for our quote. I really appreciated this. He explained all the features of the generator in detail and discussed all the options. He consulted with Seth Jones to try and get the cost to fit our budget."

"Joshua did an amazing job. Real chill guy and was easy to talk to. I had him wire up a cat 6 ethernet cable from my living room to my office through the attic. He was in and out within an hour or so. I also had an issue with a room randomly tripping the breaker. He was able to diagnose it and replaced my bad breaker. He quoted me and did the job all in the same day. The price is a bit high and I’m sure I could’ve looked elsewhere but it was overall hassle free and easy."

"I would almost like to do two separate reviews as the final installers were a 4 star but it was one purchase, 3 visits for same job and overall rating is low due to dissatisfaction with utility lines exposed and poor communications within Bassett and with their customers. They did not want to install the high wall mini split when they had direct access to "hide" the lines as they only wanted it on surface of final drywall. My general contractor would have drywalled cleanly around the unit. Now we have an ugly utility cover surface mounted to the wall. on second visit, installer said they only needed about a 4-4/12" space for all lines. We did not expect them to drill holes in all studs above the unit and compromise structure of the 2nd floor. but they could have drilled only ONE in the floor between two studs and come straight down to the open horizontal area. we understand they wanted condensate lines to not have any vertical, up and back down turns and there was room for that. only the power line would possibly have to turn back up a foot or two in order to have it go to the attic area of the garage and that would have been fine. They just did not understand the concept and common sense of the finished look. All they understand is the functionality of what they sell. And between the 3 trips, there was a lack of internal communication and notations causing the two installers to "start from scratch" without instructions, a lack of supplies they had to go back for and an improper amount of time allocated to the install. (It took them much longer than scheduled)"

"Bassett came out to the house to complete a service call on my Generac Generator. Service Technician was actually early. I was notified in advance about his arrival time and provided his name. The technician was polite, friendly and knowledgeable. He was clean and very professional and knew everything about his job and the unit he was servicing. Service was completed and he even informed on how many more visits were remaining on my service contract. Everything was cleaned up around the unit. Great service!"