Patriot Motors of Danville

"5 stars for the service center. Their staff is always incredibly polite and helpful. I have never had a single issue with their work. I had to replace a tire today and I was in and out in under 15 minutes.There's no where else in Danville I'd trust with my car maintenance. EDIT: I thought I might be able to leave a separate review for the dealership, but I was not able to. My rating for the dealership itself is a resounding 1 star ⭐. Jake was incredibly dismissive to my girlfriend when she attempted to inquire about purchasing a car. He made a claim that their system was down (which may have been true due to the ownership change) and said we'd have to wait about 5 minutes. After 45 minutes with no word from Jake (other salesman were providing coffee and water to their clients) he finally comes back and says the system is down and we'd have to come back another day. He claimed he'd contact her the following Monday, he never did. Jake cares more about smoking his cigarettes than he does about selling cars. If we ever buy a car here it will most definitely be from Bill Lucas who I would give 5 stars."

"Last year we bought a 2014 Chevy equinox from them at a rate of financing that I could only describe as predatory. We needed a new car because of an engine defect in my wife’s 2015 Hyundai Tucson. We were forced to purchase an extended warranty that didn’t even cover the issues that we ended up having with the equinox. The rear main seal blew a couple months ago after we had been having problems With the car and had it in their service center. They Supposedly looked it over and couldn’t find out what was wrong with it and a month after they closed the warranty, the rear main seal blew. They told us they have no way of knowing the issues that are going on with certain engines from manufacturers, and I’m not buying it. They sold us a lemon, and I would exercise caution when buying from them. They were really friendly up until we purchased the vehicle. After that, they didn’t care that we were paying customers and did almost nothing to help us. Edit: So come to find out, there is actually a class action law suit in place against GM for the engine in the car the sold us. I have spoken to 5 different dealerships and mechanics, and they all knew about the issue these cars have, and won’t sell them because of it. When I talked to the Carmack service department, they told me they have no way of knowing about things like that because GM doesn’t release that info. These people are PREDATORS. All the five star reviews are from people who posted before they tried to get help from them or fake accounts mad by employees to boost their ratings. They will keep taking advantage of people until someone gives them a reason to stop. Please be carful with them. They don’t care about you and they think they’re untouchable."

"I bought a 2017 Hyundai Accent today. Bill Lucas helped me through everything. Before I left he sat with me in the car and showed about the radio, heater/AC, and all the other functions I needed to know. His warm and caring manner made me feel at ease. Wonderful experience!"

"We traded our car in for a bigger SUV that fit our needs and Lyle was so helpful in our search. He answered questions quickly, he was honest, and worked with us to get a deal that everyone was happy with. We really appreciated him working with us to make this decision as easy as possible. If you're searching for a friendly car salesman I would definitely recommend Lyle Gallez at Carmack."

"Thank you Oskar for making this an easy process! With the snafu with the credit unions you handled it like the pro you are. You put Brian at ease and that is amazing! The best experience we have had!"