Dunkin'

"Literally after they remade my partner’s drink wrong three times, we were going to go just get them a new one at a different location, but then i tried mine and it was just gross. So we decided to go get a refund put of principle, because who has $20 to spend on two cups of coffee in one day? I went and the manager(???) (blonde tall guy. Not bleached hair dude) came up with a ton of attitude and started saying no one else is complaining and since it was “that big of a deal” he’d just refund it, acting like it was a huge inconvenience. He slammed the cups on the counter and was really rude. Now, this location has gotten two bad reviews AND lost loyal customers. The management sucks at this location. You’re a bunch of kids working at a coffee shop. If you don’t like your job get a new one"

"This Dunkin’ Donuts is fine during the week, but during the weekend, they’re terrible. They literally never make the espresso correctly. It’s burnt and bitter and disgusting. When you ask them to remake the drink, they just dump some out and add more milk like that fixes burnt espresso. I will always be driving to the Dunkin in Cedar Lake on weekends. This is a constant issue. I’ve never had a good coffee on the weekends and considering I’m paying $5 for it as a treat instead of making it at home, I expect them to put a little more care into making the coffee taste good. They remade my drink three times today and they were all equally as bad. Even my partner’s latte was disgusting. Do NOT go here on weekends. It’s almost like they pre-make all the espresso and let it get stale but keep serving it."

"Everytime I go here my order gets screwed up. How hard is it to put chocolate on top of a MOCHA BLAST?!?! That's how I order is and that's how it's repeated back to me but still cinnamon is on top. And the woman working the drive thru was rude AF to me."

"Every time I stop I have to wait forever for my drink. This morning I stopped and asked for a mocha cap blast without cinnamon but to add mocha drizzle. I hate cinnamon and honestly it tastes nasty with the cinnamon. When I get to the window I notice immediately that it had cinnamon instead of the drizzle like I asked. I ask them to correct it and I get pulled up in line so they can still help others while fixing my drink, not a problem. They bring me my drink before I even get my car in park. Well their idea of fixing it was to add the drizzle to the already made drink so how I have a drink with cinnamon AND the drizzle! Then they proceed to tell me that it comes with cinnamon and I have to ask for the drizzle, I did! She hands me my drink and leaves. I had to throw the drink out! It’s nasty with just the cinnamon but add the mocha to it and it’s worse! As a paying customer I expect my order to be correct and adding something to an already messed up drink is NOT fixing my order! That drink costs way to much to have to throw out!"

"What a beautiful Dunkin and friendly staff!! We are ecstatic to have a Dunkin locally now to get our iced coffee and munchkin fix! I was super excited that even on opening day after being opened for hours, they still had munchkins!! Most locations are out of them by 10am. The line moved incredibly fast and my order was made perfectly. We will be back again and again!!"