Country Brook Design

"Honestly such a good product they produce, whether it's cotton strap, nylon, or other accessory products. I have ordered several times from them and have been satisfied with the quality as well as the prompt delivery. I have no way to quantify their customer service abilities since I haven't encountered any problems that need resolution, however I've no doubt that they'd be excellent at that as well. Bravo, 5 stars, and a good small business alternative to buying similar items from Amazon."

"I have used this company for a small craft business for almost 10 years. They have the best quality products I have been able to find. Unfortunately, I thought all their products were made in the USA but that isn't true make sure you check to see which ones are if that's what you are looking for. Recently the prices have gotten so high that I can't afford to buy from them, so unfortunately, I have had to go to amazon. My last order was made on May 2nd and still hasn't arrived. When I contacted the company the only thing they were willing to do was call the post office (I could have done that). Other than that there was no solution, no we'll give you a credit or cancel your order (when they found out I now have to order from Amazon due to time constraints). I am aware its not their fault on the timing, but you would think a customer of so long would get something better than calling the post office. If you are willing to pay the price and wait they have awesome products, but I will have to be switching to Amazon and it sucks."

"I have used Country Brook Design a few times now while ordering hardware for our leather watch bands. They have been quick to ship out product and we have had no issues with our orders."

"Poor customer service - too large to care about customers: I ordered multiple pieces of patterned webbing in a non standard length of 3 yards. Instead of getting full pieces, they cut them in 1 yard increments. I called customer service twice seeing if there was a way to exchange. They said unless I pay shipping both ways, no. Second time I called because I was upset and have ordered from here multiple times, I spoke with Pam, the office manager. Apparently, this company is so large, they do not care if their shipping department cut it wrong. I even told her I wanted to open a wholesale account but found out that they don't really care about miscommunication, mistakes, etc....maybe I'm small change? If I could buy this somewhere else, I would...but they seem to have a monopoly. If buying, make sure you call or email (not recommended) to tell them you want a full piece, not 1 yard sections. Website is archaic."

"Ordered two items from Brook Country Design on amazon and it was quick shipping. Also really like that the buckles were in separate bags to protect from damage during transport. There D-Rings for dog collars as well were amazing as it was welded in the middle and all seemed to have a smooth edge where the weld was. Also, last thing I really love that this company has small quantities for great prices especially cause I’m just starting out making dog collars and bracelets so I’m working my way to larger quantities at a slower past. Anyways, thanks so much!"