The Off-Road Connection

"Keith showed my great patience as I approached with a myriad of questions. Living in Huntsville it was refreshing to be able to speak with the real tech doing the work instead of some bobble head employee that does not know his butt from a hole in the ground. Although I have not had any work performed by them yet, I was impressed with their customer service skills and willingness to help. Thanks you."

"Poor customer service. Multiple calls with no returned call. Messages sent through messenger with read receipts and no response. If you don’t want a customer just say it in the beginning and save us the time."

"I have waited over 6 months for this review to give myself time to process this experience. I began vetting Keith and this place for months before I brought my Jeep to him. Cj7 with a 4.0 EFI cherokee motor that needed a new engine harness. I would call about every month and they would say they need more time to get other jobs out, to keep calling and checking in. I asked them every call, if you don't have time please just tell me and I will look elsewhere, but I would like Kieth to do this work, I've heard about his work. They assured me they did and I just needed to wait. So then I deliver the Jeep per their request, with 1000 cash so they know I'm good for the money. I wait about 3 months, call and they havent touched it. Another 3 months, havent touched it. This goes on for 9 months of excuses. Finally, I just say screw it, can I just come get it as is? Yes, she says. I get there, and they push it out front. They have left my jeep outside for 9 months, uncovered. The brand new Corbeau seat is ruined, all the metal pieces I had added (hood latches, keys, shift knobs, etc, all freakin ruined). Even the needle on the speedometer is faded from being out in the sun. Keith hands me my money and says "Sorry, here's 100$ for your troubles". I wanted to reach out and choke this guy with everything in the core of my being. It's taken me a year to sit down and write this without anger in my heart. I don't like being an angry person, it's just not healthy. However.... This; this is just not right and being a business owner myself and I can honestly say, if I ever did something like this to a paying customer I would not be able to sleep a wink until it was rectified. Months later; I was fortunate enough to get my Jeep to Lee Hurley downtown on 2nd Ave S @ Hurley Engine Service. Running great now and have since repaired the damage that was done at Off-Road Connection. Maybe you know him better, but I wouldn't trust these people to put air in my tires. Just a liar and zero integrity, plain a simple."

"These folks got me in and out relatively quick. Great attention to detail. Great price. I was actually a little apprehensive because of all the 5 star reviews but I get it now. This is a 5 star shop. They will have all my future business"

"Off-road connection The owner Keith is a stand up man he has been in the industry for 30 years now that I know of. He has always been fair on his pricing he does excellent work, very knowledgeable about all types of vehicles especially Jeeps. Keith has great people that work for him and he oversees the jobs that are done at his shop."