Serra Toyota of Decatur Service Department

"I recently changed to Serra from the other option around Huntville. The personal touch is much better and I like the small town feel of the dealership."

"I scheduled regular maintenance here for my Lexus because Huntsville Lexus service is a mess. I took my car a few hours before my appointment thinking of just leaving it, but they went ahead and started as soon as I got there. I still left, thinking it would be a while, but they were done with the full 30,000 mile service plus checking everything out in less than an hour. I didn't even make it home before they called to tell me it was ready. Everyone there was super friendly and helpful. Kudos to Noah, my service advisor. I'll be back."

"Casey was an amazing salesman and helped me get my first car I have had in 15 years, highly recommend this dealership"

"I had the pleasure of working with Lakisha during my recent visit to the dealership, and I must say her assistance was truly exceptional. From the moment I walked in, she greeted me with a warm smile and a friendly demeanor that immediately put me at ease. Throughout the car-buying process, Lakisha demonstrated a level of professionalism and expertise that made the experience smooth and enjoyable. First and foremost, her knowledge about the vehicles on the lot was impressive. She took the time to listen to my preferences and requirements and then carefully guided me to the cars that best suited my needs. Her understanding of the various features, models, and pricing options was thorough, allowing me to make an informed decision. What stood out the most was Lakisha's patience and willingness to answer all my questions. She never rushed me or pressured me into making a hasty decision. Instead, she took the time to explain every detail and made sure I felt comfortable with my choices. Her dedication to providing top-notch customer service was evident, and it made a significant difference in my overall satisfaction. Beyond her knowledge and patience, Lakisha's kindness and genuine care for her customers were truly commendable. She treated me not only as a potential buyer but as an individual with unique needs and preferences. This level of personalized attention is rare in today's fast-paced world, and it was refreshing to experience. Thanks to Lakisha's expertise and dedication, I drove away with a car that I absolutely love!! Please ask for Lakisha Scruggs when you go in for a car!"

"Went to the establishment for a tire replacement. Everything went well until I found a long scratch on rim after the service. Contacted the department regarding my issue. Need to say, the communication was ineffective and they stated the scratch was my fault. So, if you utilize any type of tire replacement services with this establishment. Take pictures before the service is processed! In person, customer service is mediocre."