CVS

"I switched to Walgreen in Brighton because Torrie is so mean to deal with. One of my sons had tonsillitis so I asked for it to go to CVS instead. We live a mile from CVS so I decided to not drive 15 minutes one way to Walgreen. Of course Torrie was there. So crabby and mean. Never a smile. I sat down because it was supposed so be a thirty minute wait. She made me stand up to wait because it was only for vaccines. There was no sign not to sit. Just 100 percent terrible customer service. Next time I’ll make the trip into Brighton."

"How has Torri not been fired yet? Always condescending and a sour attitude. I even tried to make small talk with her when she was saying she was going on vacation and it felt like I was a burden to her. She once accused me of throwing a prescription at her when I was showing her the mistake that was made. The manager said there was no camera on that area, so there was nothing they could do."

"The Pharmacist that was working today, 9/11/23 was wonderful. Super busy pharmacy, phones ringing, several people waiting to be helped and he took the time to review my insurance info on a script for me and did everything with a smile and kindness. THIS is what customer service is about. Thank you!!!"

"Hartland Michigan pharmacy: I went through the drive thru pharmacy Tuesday July 11th around 5:30-6 pm and the woman helping me was probably the rudest customer service person I have ever dealt with. She was literally yelling at me that the speaker is lower than the car so to speak up which I was trying to do. Then she couldn't fine my prescription and was asking my birthday and what it was I was picking up. I didn't know the name of the medication the doctor called in and over and over she kept yelling at me asking what it was. Needless to say, I will NEVER go back to this location in Hartland Michigan. My family used to go to Walgreens across the street, but it recently closed so we went across the street to CVS but never again. I'll drive to Fenton to use Walgreens where I don't get rudely talked to when I'm trying to pick up my sick daughter's prescription. I know help is hard to find right now but come on. This woman should NOT work with the public."

"Let me start by saying I would give zero stars, if that was an option. I continued to use this location because it’s close to my work, but no more. Four different times, the medication I needed was “out of stock.” Today I submitted a refill at 7:30am and arrived to pick it up at 3:45pm (on my way home from work). I was told it was not ready and was scheduled to be done at 6pm!! WHAT?!? It is a pre-packaged prescription of NINE pills!! This is the third time this has happened at this location. Call me a glutton for punishment, I suppose. I was then told, “if you give me an hour, I can get it done. We are hours behind.” So basically every prescription all day long was put in front of mine and pushed to almost closing time. ABSOLUTELY UNACCEPTABLE!! I canceled the order and had it filled at the CVS close to my house. I received the text that it was done in 10 minutes. So if you value your time, stay clear of this location."