CVS 1501 Florence Boulevard, Florence, AL 35630

"I want to thank Grafin for his kind assistance. Sometimes we need someone to go the extra mile for us. Grafin did that for us today!! My heartfelt appreciation! Donna B"

"Store called me and reached out to me. Then, as the coversation was ending, a lady told me “Thank you ma’am for being the rudest person,” and hung up. Nice way to conduct business, folks!"

"The CVS Florence Blvd store is in a conveniently located but small. The store is well stocked, clean, and there are a lot of good sales. They have what I assume to be a giant dehumidifier inside (that helps it feel nice in the store) and the air was clean. It rains a lot here and it’s humid outside but the atmosphere was nice here. They only had 1 employee in the front and 1 in pharmacy, Neither one of them was friendly. No greeting or friendly conversation but it was a fast check-out."

"I wish I could give zero! Worst pharmacy I’ve ever dealt with! I had two prescriptions refilled and suppose to be 90 days supply and both were filled with 30 day. Called them and ask why and the attendant told me that’s the way the Dr wrote it this time and I said oh no it wasn’t, I have the empty bottle in my hand that reads 90 day supply with two refills and this is not a new script . Our insurance covers 90 days always has and she said you will have to talk to the pharmacist. Pharmacist told me that my insurance musta have changed to call them. Called Caremark, no changes to our coverage.Caremark calls them and the pharmacist tells her that I picked up yesterday before time for the insurance to cover, which was a flat out lie. I picked up today. If that were the case why are they filling it before scheduled time? They will tell you anything to get you off the phone and definitely tell a lie to try and cover their negligence. They are incompetent! If I could use anybody else I would have been gone years ago. But I will transfer to another CVS. This has happened a total of 4 times with different medication."