O'Reilly Auto Parts

"Great service they help me a lot"

",Not very good service, the owner reached out to me about my review ,I dont want to tell on a individual person, out of fairness,I have so many thousands of people who read my reviews,I have to be careful about people losing their jobs ,which I won't let that happen.As a professional delivery person to hundreds of stores ,maybe the owners of these stores may consider hiring me to visit their stores periodically to gauge atmosphere,management,etc."

"I went into the Hueytown store today to purchase some wiper blades the cashier that waited on me was a young white male he asked could he help me I said yes I wanted some wiper blades I told him the make and model he pulled it up on the computer I told him my eyes had been dilated what did he recommend so I said let’s go outside to see what came on them we went back it the store he said rain-x so I had a soda so he said $85 or $86 dollars I said wait a minute let me call my mechanic and blew like he was tired of me so mechanic said you can get step down to something a little more cheaper so I said let me see something cheaper and he blew again so I said do you have a problem or an attitude I am a customer he said I came into his store I said yes I did but since you had a attitude that was alright so mechanic was still on the phone so he said you don’t have to be talked to like that and told the two white ladies was standing acting like they was so busy looking at the computer are y’all going to let him talk to me like that and that’s when one told him to be quiet I look to be older than all three but if came your store and respected all three I should’ve been respected I was the only customer in the store. He needs to be in the back not greeting customers. I will never go back to that store no more and will not recommend no one to shop there. I am very dismayed. Mrs.Jones"

"The commerical manger Ms Bamagene was extremely helpful and professional with my hard to find item on a 1980 Buick Park Ave. Without her patience and commitment. I am very grateful for a people person like that. She should be 5 star when it comes to customer service."

"Staff was rude and will cover themselves by trying to diss credit the customer.called for a part and told it was there, ask staff to tally up the price with a 20 percent discount with a spending of over $125. That was the stores ad,this was over the phone, this was done.I asked for the part to be on the pickup shelf. I told the staff I will be to pick the part up that day. Staff quoted me the end price of $186.99 but when I arrived the price had changed to$248. I asked for the total price tax and discount included which be a total paid of 209.99 after the return of old part. I went to other store and got the part for less. Thanks for turning me away."